Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly responsible, organized and dependable candidate successful at managing multiple priorities with a positive attitude in a fast-paced environment. Willingness to take on added responsibilities to meet team goals.

  • Policy Interpretation and Procedure Compliance
  • Time Tracking and Payroll Administration
  • Analytical and Critical Thinking
  • Logical and Methodical
  • Adaptable to Changing Conditions and Policies
  • Employment Documentation and Record-keeping
  • Benefits Administration
  • Excellent Customer Service and Relationship Building
  • Excellent Communication and Determination
  • Hardworking and Self-motivated
  • Willingness to Learn
  • Works Excellent Individually and as Team Player
Work History
Personnel Specialist, 08/2019 - Current
City Of Louisville, Ky Louisville, KY,
  • Initiated and maintained personnel and employee-related files, records and established archives to support internal audits.
  • Researched resources and manuals to ensure proper implementation of personnel procedures.
  • Administered employee health, dental, vision, Open Enrollment and COBRA benefits.
  • Provided excellent customer service by responding to customer/Program concerns and inquiries accurately and timely.
  • Processed employee Separations, Retirements and Transfer documents and purged OPF.
  • Processed monthly salary, overtime, misc. pay, pay differentials, and range changes.
  • Processed INT salary, range change, SISA, and MSA transactions.
  • Maintained and audited RA and INT tracking cards and IBT reports
  • Established, maintained, audited and key Leave Credits and accruals
  • Established, maintained, and audited Garnishment orders and CAT banks
  • Calculated, updated and audited Overtime Rate Logs
  • Processed Salary Determinations and Salary Advances
Accounts Payable and Receivable Specialist, 10/2004 - 08/2019
Mister Sparky Northwest Arkansas Lowell, AR,
  • Responded to inbound inquiries regarding account and payments.
  • Prepared and mail-out invoices to customers, process payments and document account updates.
  • Contacted vendors and customers to discuss and resolve account concerns and issues.
  • Submitted cash and check deposits, generate cash/sales receipt, audit and maintain bank deposit transactions.
  • Prepared billing statements and invoices.
  • Issued purchase orders, audited and recorded transactions, dates, costs, materials and misc. fees for billing accuracy.
  • Audited AR ledgers to maintain high accuracy.
  • Assigned and apply proper billing codes to invoices, files and receipts to keep records organized, easily searchable and accessible.
  • Generated financial reports, update financial records using ledger and journals entries.
  • Reduced vehicle warranty payment time by implementing new processing procedures.
  • Audited and Reconcile monthly bank statements.
  • Entered figures using 10-key calculator to compute data quickly.
  • Provided excellent customer service, maintain professional relationships with vendors and creditors.
  • Generated invoices upon receipt of billing information and track collection progress.
  • Reconciled and audited credit card sales, cash and vehicle funding deposits daily, investigated and resolved discrepancies.
  • Prepared and distributed reimbursement checks to employees and vendors as needed.
  • Cross-trained to cover and maintain office work flow for receptionist, cashier, warranty, and new & used car desks.
  • Trained and shadowed new employees.
  • Assisted management with special projects and assignments.
  • Opened and closed cashier and business office as needed.
  • Calculate and audit time cards.
  • Assist in Open Enrollment benefits processing.
  • Analyze, document, process and key Body Shop ROs, invoices and sales transactions.
Warranty Administrator, 07/2000 - 10/2004
Bob Moore Auto Group Midland, TX,
  • Maintained detailed service and customer records.
  • Reconciled monies due, followed up on outstanding claims and worked with manufacture to obtain payments.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Prepared warranty claim forms or related documents and reviewed for completeness and processing.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss, report claim errors to management.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Gathered paperwork and contacted customers to book appointments
  • Monitored factory recalls and announcements to stay on top of changes
Shift Manager, 01/1998 - 04/1999
Providence Health & Services Salem, OR,
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assigned employees to work stations for shift hours.
  • Route and assign drivers to delivery routes.
  • Managed schedules and found coverage for late notice shift changes.
: General Studies, Expected in
Consumes River College - Sacramento, CA
High School Diploma: , Expected in 06/1998
Porterville High School - Porterville, CA

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School Attended

  • Consumes River College
  • Porterville High School

Job Titles Held:

  • Personnel Specialist
  • Accounts Payable and Receivable Specialist
  • Warranty Administrator
  • Shift Manager


  • Some College (No Degree)
  • High School Diploma

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