Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly responsible Personnel Administrator partners with senior management team to manage all facets of human resources department. Supervises employee benefits, health and safety and employee recognition to build and maintain workforce in accomplishing company mission. Develops employee-oriented organizational culture that emphasizes quality, continuous improvement, teamwork and high performance. Goal-oriented Human Resources Specialist with 4+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives. Multi-talented Personnel Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Document Control Specialist experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.

  • Training development
  • Risk management
  • Training and development
  • Pre-Employment Screening
  • File and records management
  • Organizational Development
  • Training and mentoring
  • Project organization
  • Communications
  • MS Office
  • Business operations
  • Budgets
  • Organization
  • Process improvement
  • Problem resolution
  • Supervision
  • Team management
  • Operational improvement
  • Customer service
  • Recordkeeping skills
  • Data logging
  • Project assistance
  • Archive management
  • Team building
Work History
01/2017 to Current
Personnel Specialist City Of Louisville, Ky Louisville, KY,
  • Shared responsibility with Navy Standard Integrated Personnel System (NSIPS) for updates, troubleshooting and maintenance of HRIS software system.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Designed and implemented internal training for supervisors and other personnel.
  • Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
  • Remained informed on current regulations, especially concerning research industry and document creation.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Encrypted data and erected firewalls to protect confidential information.
  • Monitored use of data files and regulated access to protect secure information.
  • Conducted security audits to identify vulnerabilities.
  • Led 12 team members in delivery of several project, resulting in Navy Force wide effectiveness.
  • Saved $3.5 million dollars by implementing cost-saving initiatives that addressed long-standing problems.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for Department Head meetings as well as PB4T meeting which are meetings to plan and put together schedules for the upcoming months.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with 1100 customers to understand needs and provide exceptional service.
  • Increased customer satisfaction by resolving pay and personnel issues along with members careers and finance issues.
  • Resolved customer service problems as well as pay and personnel issues, improved operations and provided exceptional client support.
  • Handled over 20 calls per day to address customer inquiries and concerns.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Built and updated diverse documents, charts, tables and mail merges using various programs.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
  • Prepared documents for projects in accordance with project manager, team or client specifications.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork twice a month.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Managed training courses, setup and maintenance for document control systems.
  • Assisted with document troubleshooting, including corrupt documents and files.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Maintained document control system including work instructions, procedures and associated databases.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
  • Supported well-designed compensation philosophy to support organizational strategic plan, initiatives and business goals.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Worked alongside global business leader to deploy new training strategies.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of financial and defense spending/ travel budgets.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Shared responsibility with Navy Personnel Command for updates, troubleshooting and maintenance of software system.
  • Shared responsibility with Navy Standard Integrated Personnel System (NSIPS) for updates, troubleshooting and maintenance of NSIPS software system.
06/2016 to Current
Finance Manager Martin Management Group Louisville, KY,
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Complied with established internal controls and policies.
  • Reduced process discrepancies 98% by accurately maintaining performance reporting data systems.
  • Decreased monthly expenditures by 90% through effectively reviewing documents and identifying problem areas.
  • Created organizational structures to improve accounting and finance functions.
  • Evaluated credit card applications and DOD contracts against outline specifications to approve, reject or recommend adjustments files.
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Reviewed financial documents, including pay stubs and statements.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Prepared internal and regulatory financial reports, including balance sheets and income statements.
  • Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files.
  • Assessed employee performance and developed improvement plans.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Protected company assets with strategic risk management approaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Recruited, interviewed, hired and trained 13 employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised day-to-day activities of accounting staff and delegated tasks to increase productivity and office efficiency.
  • Hired, trained and evaluated accounting staff to support department growth and achieve goals.
  • Participated in and developed staff training programs to minimize staff turnover and maintain high morale.
  • Coordinated and cooperated with internal and external audits and implemented agreed upon recommendations.
  • Prepared financial statements, accruals and journal entries and maintained reconciliations to summarize current and projected figures of company financial position.
  • Oversaw high-volume accounting operations with 13 -person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Met deadlines by proactively managing individual and team tasks and implementing effective processes.
03/2013 to Current
Customer Service Manager Gold's Gym International, Inc. Roanoke, VA,
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
Expected in 06/2011
High School Diploma:
Fort Lauderdale High School - Fort Lauderdale, FL,
Expected in
No Degree: Engineering (Pre-Engineering)
Machinist Mate A School - Great Lakes,
Expected in
No Degree: Engineering (Pre-Engineering)
Boiler Technitian - San Diego, CA,
Expected in
No Degree: Human Resources Management
World Class Customer Service - New Orleans, LA,
Expected in
No Degree: Pay Supervisior
Reserve Pay Management - New Orleans,
Expected in
No Degree: Money Management
Authorizing Officer - New Orleans, LA,
Expected in
No Degree: Pay Management
Command Pay And Personnel Specialist - New Orleans, LA,
Expected in
No Degree: Pay Management
Administration And Pay Advance Training - San Diego,
Expected in
No Degree: Addiction Counseling
Drug And Alcohol Counseling - Kings Bay, GA,
Expected in
No Degree: Victim Counseling
Sexual Assault Victim Counseling - Kings Bay, GA,
Expected in
No Degree: Finances
Financial Specialist - Kings Bay, GA,
Expected in
BBA: Business Administration And Management (No Degree)
Saint Leo University - Saint Leo, FL,
Expected in
Bachelor of Science: Electrical Engineering (No Degree)
Kennesaw State University - Kennesaw, GA
Expected in
BBA: Business Administration And Management (Current)
Georgia Highlands College - Rome, GA

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Resume Overview

School Attended

  • Fort Lauderdale High School
  • Machinist Mate A School
  • Boiler Technitian
  • World Class Customer Service
  • Reserve Pay Management
  • Authorizing Officer
  • Command Pay And Personnel Specialist
  • Administration And Pay Advance Training
  • Drug And Alcohol Counseling
  • Sexual Assault Victim Counseling
  • Financial Specialist
  • Saint Leo University
  • Kennesaw State University
  • Georgia Highlands College

Job Titles Held:

  • Personnel Specialist
  • Finance Manager
  • Customer Service Manager


  • High School Diploma
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • BBA
  • Bachelor of Science
  • BBA

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