personnel service sergeant resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Results-focused, quality-driven professional with extensive experience in Human Resources Administration, Medical Benefits and the Beyond the Yellow Ribbon program, demonstrating consistent achievement of objectives, strong administrative and customer service skills, and dedication to organizational goals. Advanced presentation, counseling and organizational abilities, with track record of meeting deadlines within a high input/output office of a multitude of personnel actions.
  • Medical terminology knowledge
  • Exceptional communication skills
  • Compensation
  • Meticulous attention to detail
  • Results-oriented
  • Resource allocation
  • Exceptional professional speaker and writer
  • Excellent relationship builder
  • Effective counselor
  • Excels under high pressure
  • Issue resolution
  • Military medical experience
  • Team building

Human Resources

  • Single-handedly processed over 1100 discharges, administrative and enlistment/medical waivers, duty position changes and accession control approvals/changes with less than 1% error rate
  • Developed a SHARE site for the state of MN Army National Guard Administrative staff to have access to all Army forms and regulations to complete actions. Reduced sight locations from over 10 to 1.


  • Subject matter expert for Beyond the Yellow Ribbon operations, event planning and budget.   Advised the Deployment Cycle Support Chief and Executive officer empowering them to make fiscal and operational decisions in accordance with Army and NGB regulations.
  • Developed a new programming format for deployment reintegration events that was adapted for all future events due to the 99% positive feedback that was received from over 4500 families and service members.

Personnel Service Sergeant, 07/2012 to Current
US Army-J1City, STATE,

Manages and processes wavier/administrative actions in support of the over 10,000 National Guard Soldiers.  Coordinates with units and recruiting and retention offices to validate positions for recruit enlistments.  Served as a link between management and subordinate units by handling questions, interpreting regulations and administering memorandums and helping resolve problems.

  • Chosen above peers by the Director of J1 to assist in the implementation and training of new ACN validation tool for tracking and assigning state positions to recruiting and retention
  • Tasked with writing an internal Standard Operating Procedure manual for tasks completed within the J1 SIDPERS and wavier actions for guidance to be enforced by Army regulations
Deployment Cycle Support Operations and Budget NonCommissned Officer, 02/2008 to 07/2012
US Army, Deployment Cycle SupportCity, STATE,
Managed all aspects of the J1 Deployment Cycle Support(DCS) operations for the Joint Force Headquarters-MN servicing over 11,000 Soldiers.  Planned, drafted and executed Command guidance, training schedules, yearly training calendars and insured compliance with directives, publications and regulations. Managed, rated and mentored 4 fulltime staff and maintained 23 contractual employees.  
  • Articulate, effective leader and recognized as Yellow Ribbon program subject matter expert at national and state levels.  Received Excellence award for action while expertly managing a budget of more than $21,000,000, which assisted the MN ARNG in becoming the most successful Beyond the Yellow Ribbon Program in the Nation.
  • Created an event operations preparation matrix that resulted in increased proficiency in preparedness leading up to Yellow Ribbon events. Planned and executed 12 Beyond the Yellow Ribbon reintegration events in support more than 12,000 Soldiers and family members
Medical Retention Processing NCOIC, 02/2005 to 03/2007
US Army, RC MOB SPT, Human Resources CommandCity, STATE,
Supervised personnel and administrative functions in support of the Medical Retention Processing(MRP) program in support of more than 5,000 injured, mobilized Reserve Component Soldiers.  Explained benefits and prepared documents for MRP packets.  Corresponded with various medical agencies and Army medical leadership to ensure distribution and accountability of MRP were met.  Served as the SME on MRP, active duty medical extension program and the MRP-2 programs in support of the Global War on Terrorism.
  • Awarded for leadership actions during Operation Safe Haven(Huricane Katrina).  Established key relationships with higher echelons and subordinate commands to maintain a solid bridge of communication, which increased teamwork during the operation.
  • Routinely sought out by the USAR, ARNG and Medical Holdover communities for policy and regulatory guidance in the reserve component MHO communities.
  • Supervised the tracking and monitoring of more than 5,000 MRP and MHO case files with a 98% accuracy rate.
: Medical Specialist, Expected in 1992 to US Army - San Antonio, TX
: General Studies, Expected in to Chaminade University - Honolulu, HI

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Resume Overview

School Attended

  • US Army
  • Chaminade University

Job Titles Held:

  • Personnel Service Sergeant
  • Deployment Cycle Support Operations and Budget NonCommissned Officer
  • Medical Retention Processing NCOIC


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