LiveCareer-Resume

personnel security processor management analyst resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth.

Skills
  • Detail-oriented
  • Excellent time management skills
  • Multi-tasking ability
  • Strong interpersonal skills
  • People-oriented
  • Deductive reasoning ability
  • Documentation skills
  • Case management
  • Background investigations
  • Research proficiency
  • Ability to analyze reports
  • Problem resolution
Education and Training
Alcorn State University Lorman, MS, Expected in 05/2012 Bachelor of Science : Applied Science - GPA :
  • Cum laude graduate
  • 3.28 GPA
  • Delta Sigma Theta Sorority Inc. Member
Hinds Community College Ridgeland, MS, Expected in : Cyber Security Technology - GPA :
  • Phi Theta Kappa Member
  • 4.0 GPA
  • Completed coursework in IT Foundations, Fundamentals of Data Communication, Web & Programming Concepts and Principles of Information Security
Experience
Gpm Investments - Personnel Security Processor/Management Analyst
Mcalester, OK, 11/2020 - Current
  • Serve as liaison for personnel security matters at interdepartmental and intradepartmental level at the Department of Health and Human Services (HHS) Office of the Assistant Secretary for Preparedness and Response (ASPR).
  • Obtain information required to continue clearance actions. This is conducted through direct contact by phone or e-mail with applicant/incumbents, officials, contractor customers, and local and national members of the security community.
  • Verify documents and associated records to ensure accuracy for security packages.
  • Prepare correspondence to applicants and senior management to request additional information and/or supporting documents for security requests.
  • Review Security Clearances and special accesses to include adjudication investigation results and respective documentation related to applicant or employee interviews and final decisions on whether to grant, deny, etc. security clearances.
  • Prepare pre-employment reciprocity requests for new applicants and current employees.
  • Triage problems quickly and provide precise and clear information while working under minimum supervision.
  • Process and manage incoming and outgoing security clearance certification and verifications and Visit Authorization Request (VAR)
  • Analyze, review, screen, and coordinate personnel security clearance requests and forms for accuracy and completeness before submission to the Program Support Center (PSC) Intake and Suitability Office.
  • Upload clearance documents into the Office of National Security (ONS) Case Management database for initial National Security Access and Clearance Eligibility cases
  • Track and monitor cases that were assigned to me by ONS or the Security Director in Security Manager Case Management System to manage the timely adjudication clearance packages submitted to ONS
  • Maintain Clearance Tracking spreadsheets of ongoing investigations and expediently handle requests returned for additional information
  • Ensure all processes adhere to the requirements established by ONS, Defense Counterintelligence and Security Agency (DCSA), HSPD-12, Director of National Intelligence (DNI), and PSC
  • Interact with individual program offices to request documents for security clearance packages for new hires, political appointees, contractors, detailees, transfers, promotions, and reassignments
  • Consult with ONS Personnel Security Branch regarding the status of clearance packages
  • Developed and implemented the use of email templates for clearance request packages to ensure consistency and save time drafting messages encourage the standardization of packages from the Program Offices.
  • Streamlined the Clearance Packages process and implemented the requirement for the personnel security team to save all clearance files to the shared drive to eliminate redundancy, save time when searching for customer documents, and provide a centralized location.
  • Developed process documents to provide quick reference step-by-step guide for Program Offices, Executive and Administrative Officer.
  • Mentor and train team members of Personnel Security Specialists
  • Recognized by ASPR & Aveshka for significant contribution to the expedient security processing for H-CORE applicants and received multiple Appreciation Awards.
Aeg Worldwide - Personnel Security Administrator
Saratoga, CA, 08/2020 - 11/2020
  • Performed all aspects of front-end background investigation processing for the Department of Health and Human Services (HHS) Centers for Medicare & Medicaid Services (CMS) population.
  • Input client information from CMS Security Manager into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Processed Personal Identity Verification (PIV)/ Common Access Cards (CAC) for federal employees, contractors, volunteers, and interns according to Homeland Security Presidential Directive-12 (HSPD-12) and Federal Information Processing Standards (FIPS) 201-2.
  • Performed duties such as taking fingerprints, programming access cards, producing finished badges, and processing fingerprinting requests for customers.
  • Entered data into CMS processing systems including but not limited to; The Case Management System, Security Manger, IDMS, SCMS, and the Enterprise User Administration (EUA) Front-End Interface (EFI).
  • Provided entries into existing computer databases for building access and information and verification of biographical and security data.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Adhered to strict data confidentiality policies to prevent information leakage.
United States Courts - Recruiting Coordinator
Richmond, VA, 11/2019 - 05/2020
  • Organized applicant drug tests and background checks and obtained results.
  • Completed Investigative Requests for Employment to send to the Office of Personnel Management (OPM).
  • Collaborated with recruitment and HR professionals to achieve hiring goals.
  • Supplied tools, resources and education to company managers to enhance skills.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Managed sensitive information with discretion while providing administrative support to talent acquisition team.
Chickasaw Nation Industries - Customer Support Technician
Tulsa, OK, 10/2019 - 11/2019
  • Assisted customers with instructional support and product troubleshooting.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Documented issues in bug tracking system for reporting.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Self-Employed/ CSRA Sponsored - Contract Investigator
City, STATE, 08/2019 - Current
  • Conduct background investigations for personnel security clearances on behalf of the Office of Personnel Management (OPM) and the Department of Homeland Security (DHS).
  • Interview subjects, targets and witnesses for information verification and corroboration.
  • Review appropriate records to obtain facts about individuals.
  • Document details of investigations, to include written correspondence identifying derogatory information revealed during preliminary criminal, credit, and character checks.
Perspecta - Investigator
City, STATE, 08/2016 - 05/2019
  • Conducted background investigations for personnel security clearances on behalf of the Office of Personnel Management (OPM).
  • Retrieved background investigation history through OPM's Personnel Investigations Processing System (PIPS).
  • Reviewed electronic Questionnaires for Investigations Processing (e-QIP) forms for accuracy and completeness to ensure smooth investigation process.
  • Coordinated investigations with military and federal law enforcement agencies.
  • Performed credit and financial background checks by contacting financial institutions and agencies.
  • Interviewed subjects, targets and references for information verification and corroboration.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
  • Reinforced original claims and new findings by securing information such as releases and reports.
  • Documented details of investigations, to include written correspondence identifying derogatory information revealed during preliminary criminal, credit, and character checks.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
Lockheed Martin - General Clerk II
City, STATE, 03/2015 - 08/2016
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted candidates with the e-QIP application process.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Prepared, completed and processed customer account forms and database changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.

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Resume Overview

School Attended

  • Alcorn State University
  • Hinds Community College

Job Titles Held:

  • Personnel Security Processor/Management Analyst
  • Personnel Security Administrator
  • Recruiting Coordinator
  • Customer Support Technician
  • Contract Investigator
  • Investigator
  • General Clerk II

Degrees

  • Bachelor of Science
  • Some College (No Degree)

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