personnel manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

CAREER SUMMARY: Highly efficient, charismatic and qualified Manager offering 8+years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

  • Microsoft Office
  • Computer skills
  • Supervision
  • Planning
  • Compliance
  • Recruitment and hiring
  • Staff compensation
  • Personnel information systems
  • Working collaboratively
  • Multitasking
Personnel Manager, 11/2018 - Current
Marquette University Milwaukee, WI,
  • Assist in the implementation of agency personnel administration activities.
  • Performed difficult and responsible administrative personnel functions, some of which may be complex and confidential in nature.
  • Assist with personnel work in such areas as personnel relations, recruitment, employee selections, workforce planning, employee counseling, staff development along with the arrangement of weekly compliance training for staff.
  • Assist with the preparation and review of documents related to the recruitment, application and processing of personnel; including vacancy notices, personnel action requests, correspondence, organizational charts, and staffing rosters.
  • Handle special personnel assignments as they arise, inclusive of calculating and keeping track of statistics, Military Liaison and employee Performance Reports (22R’s), examining daily sick reports from all public folders and addressing workers. compensation for staff/ Correction Officers.
  • Develop departmental efficiency by organizing comprehensive new hire training and orientation.
  • Advise managers on organizational policy matters and recommend changes.
Adjunct Professor, 12/2014 - 04/2019
Community Health Association Of Spokane Lewiston, ID,
  • Designed and implemented innovative syllabus materials for providing instruction on the Essentials of Effective Reading & Writing, and Ethic 101, while ensuring strict adherence to all protocol guidelines.
  • Designed and integrated key assessments and grading strategies to evaluate students’ performance and identify areas of improvement.
  • Assisted students in achieving completion of learning objectives.
  • Prepared, administered and graded exams and assignments to evaluate student progress.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Fostered classroom environment conducive to learning and building character.
Call Center Supervisor, 08/2015 - 07/2018
Steelseries Chicago, IL,
  • Monitored calls to ensure proper phone protocols to meet customers needs concerning benefits.
  • Ensured all clinic staff maintained the agency’s code of conduct/ethics and complied with all federal/state regulations.
  • Developed the Call Center employees’ performance metrics by conducting training for new employee orientation and continuous training for staff.
  • Provided support, advice and guidance to unsatisfied customers diplomatically.
  • Identified, communicate and hold staff accountable for performance expectations.
  • Monitored/appraised job result/performance and promoted positive team-oriented work environment.
  • Planned and implemented workflows to prioritize competing and interdependent tasks in order to meet deadlines and manage time effectively.
  • Consulted with departmental Medical Director regarding Medicare/Medicaid guidelines, determination of medical necessity and denial of services.
  • Provided explanation of member’s benefit coverage based on insurance policy and Medicare/Medicaid guidelines.
  • Identifies, communicates and holds staff accountable for performance expectations.
  • Trainer facilitates engaging training initiatives to ensure talent meets or exceeds key performance targets within the Call Center, including but not limited to delivering successful onboarding experiences, continuing education training, soft skills training, virtual classroom training, and using alternative training technologies.
  • Trainer manages the learning environment and provides constructive feedback to training participants while ensuring learning outcomes are met.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Improved call management database by frequently changing and updating customer contact information.
Office Manager, 12/2010 - 08/2014
United Cerebral Palsy Of NYC City, STATE,
  • Directed, supervised and evaluated the work activities of 20 medical, nursing, technical, clerical services, maintenance and other personnel while monitoring for top productivity and efficiency.
  • Maintained computerized record management systems to store and process data such as personnel activities/information and to interpret and apply policy.
  • Guided clinical staff in the assessment of patient/family needs and the development of Plans of Care to meet those needs.
  • Documented complaints, keep track of investigation outcome and identified areas of concern.
  • Executed/directed the internal investigations of compliance issues to identify areas of concern.
  • Accurately verified all forms/documentation and regulatory policies and procedures were properly documented, implemented and communicated.
  • Collaborated with the HR department in developing plans for staff as well as managing employee relation issues concerning benefits, compensation, training, and staffing.
  • Managed the patient services program to ensure compliance with Federal, State, and local regulatory standards.
  • Ensured oversight of rendered services to assure positive outcomes.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Education and Training
Master of Public: Administration, Expected in 01/2014
Metropolitan College of New York - ,
Status -
Bachelor of Arts: Sociology, Expected in 01/2010
York College, City University of New York - ,
Status -
Additional Information
  • Directed, supervised and evaluated the work activities of 20 medical, nursing, technical, clerical services, and maintenance surrounding the areas of benefits, compensation, training and staffing. Ensured all clinic staff maintained the agency’s code of conduct/ethics and complied with all federal/state regulations Meticulously audited staff productivity, while also coordinating staff operations relative to the applicant selection process, new employee orientation, staff trainings and annual evaluations. Actively participated in network planning, operations, enrollments, quality assurance and human resource support functions.
Creole :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Metropolitan College of New York
  • York College, City University of New York

Job Titles Held:

  • Personnel Manager
  • Adjunct Professor
  • Call Center Supervisor
  • Office Manager


  • Master of Public
  • Bachelor of Arts

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