Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans.
Successfully introduces process improvements and staff-development initiatives to drive corporate goal
attainment. Seeking an opportunity to apply my abilities to a position where I can utilize my leadership abilities,
organizational skills and various capabilities. Highly effective at adapting to evolving market plans and the
needs associated with company expansion.
Experience
09/2004 to 02/2017Personnel ManagerDodge's | Olive Branch, MS,
Managed all aspects of leave administration, including employee notifications and vendor management,
disability programs and health benefits.
Compensation including payroll, timekeeping, paid time off and incentives, Customer Service.
Supervision of employees, Processing Unemployment compensation and Workers compensation claims.
Served as company representative at Unemployment Compensation hearings to promote company
objectives.
Led comprehensive training for 200+ staff members.
Resolved employment-related disputes through proactive communication.
Organized and led a 5-day staff orientation and training to promote collaboration.
Administered compensation, benefits and performance management systems and safety and recreation
programs.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations
and employee relations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials,
previous employers and references.
Implemented a tracking database for employee professional development and licensure renewal credits.
Coordinated employment offers with management and extended offers to selected candidates.
Entered personnel and subcontractor data into a central database.
Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
Gathered personnel records from all employees from each department.
Evaluated timecards for accuracy on the regular and overtime hours.
Researched all payroll, COBRA, disability and FMLA issues.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Managed all aspects of leave administration, including employee notifications and vendor management,
disability programs and health benefits.
10/1999 to 08/2003Customer Service And Administrations Manager | , ,
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Developed and facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Strong leader of customer support staff.
Solved unresolved customer issues.
Facilitated inter-departmental communication to effectively provide customer support.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
Addressed and resolved customer product complaints empathetically and professionally.
Managed high call volume with tact and professionalism.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Developed company personnel policies, standard operating procedures and employee handbooks.
01/1991 to 01/1993Commissary Assistant ManagerNA | City, , Germany
shipping receiving,
Supervised 10+ employees Invoicing and bill of lading processor cashier duties forklift operation customer
service Training and development Worked directly with departments, vendors, management to achieve
successful results.
Analyzed departmental documents for appropriate distribution and filing.
01/1990 to 07/2003BookkeeperDepartment Of Defense | , ,
Bookkeeping, Retention of records, employee relations and Various office duties.
Entered financial data into the company accounting database to be verified and reconciled.
Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined daily reporting information entry for efficient record keeping purposes.
Managed and responded to all correspondence and inquiries from customers and vendors.
Entered financial information and payments to guarantee that employees and vendors were paid accurately
and on time.
Communicated with customers and vendors to identify and resolve outstanding payments.
Skills
accounting, accounts payable and receivable, ADA, Benefits, Benefits administration, billing, Bookkeeping, call center, cashier, customer complaint
resolution, Customer Service, customer
service Training, customer support, database, Detail-oriented, employee relations, fast, filing, financial, forklift operation, Human resources, Invoicing, labor relations, law enforcement, MS Office, office, payroll, Payroll processing, performance management, personnel, policies, progress, promotion, receiving, record keeping, recruiting, reporting, safety, shipping, Supervision, Telecommunications, Time management, employee handbooks, Training programs, vendor management
Education and Training
Expected in April 2000Business Careers Training certificate- Goodwill Industries:: Business, | , , GPA:
Expected in April 2000 | BusinessGoodwill Indstres, Milwaukee, WIGPA:
Expected in 1985 | John Marshall High School /Midwest academy Milwaukee affiliations , , GPA:
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School Attended
Goodwill Indstres
John Marshall High School /Midwest academy Milwaukee affiliations
Job Titles Held:
Personnel Manager
Customer Service And Administrations Manager
Commissary Assistant Manager
Bookkeeper
Degrees
Business Careers Training certificate- Goodwill Industries:: Business,
