Strongly motivated in engaging team members in understanding and complying with company policies and procedures. Diverse in working with a multitude of personalities. Skilled in understanding different abilities and how to overcome obstacles. Able to communicate information in either group or individual settings.
- Staff training and development
- Microsoft Office Suite expert
- People-oriented
- Organized
- Exceptional communicator
- Proficient multi-tasker
- Detail-oriented
- Strong investigative abilities
- Reliable
- Flexible schedule
- Team-oriented
- Conflict resolution skills
- Store operations
New club operations and training in multiple locations in and out of state, new system trainings, minimized fraud and shrink internally, tested new HR programs, worked with others within the club to improve inventory results.
Works along side General Manager, Operations Manager, and Human Resource Business Partner.
Weatherford, TX, 06/2015 - Current
- Develop sources of qualified applicants, interview and screen candidates, administer tests, check references, evaluate/applicant qualifications, make final decision re: the hire of non-exempt TMs and arrange for preliminary training for newly hired employees, including intranet based training.
- Supervise and directs activities of Personnel Department
- Oversee scheduling process for all hourly TMs, in order to keep within budget guidelines
- Administer all personnel paperwork related to hourly employees, including wage increases, hourly employees' promotion: and terminations, workers comp and unemployment claims
- Have authority to adjust pay checks
- Conduct benefit orientation and oversee annual benefit open enrollment
- Ensure club payroll is completed accurately and on time and that payroll records are monitored
Arlington, VA, 02/2013 - 06/2015
- Research fraudulent transactions.
- CCTV investigations and review.
- Handled returned checks.
- Interacted with the local authorities (Police and Fire).
- Conducted monthly safety inspections.
- Maintained a safe work environment.
- Conducted counts on high shrink merchandise.
- Supervised the Asset Protection Team.
Salina, KS, 04/2012 - 02/2013
- Responsible to manage the Club's membership efforts by directing the work of the team members assigned to the membership desk..
- Works with the General Manager to execute training, membership directives, programs and strategies to increase the membership base
- Provides direction and monitors ongoing execution and reports program compliance as it pertains to Membership Desk and Front Line Operations
- Identifies and implements training, motivation or contests when needed
- Meet and exceed the previous years Membership fee Responsible for all Member/Service Desk operational functions
- Monitored Membership Fee Income.
- Monitored membership files and tax issues.
Wise, VA, 09/2006 - 04/2012
- Processed member transactions with speed and accuracy.
- Interacted with members to ensure a delightful shopping experience.
- Ensuring that workstation was clean.
City, STATE, -
- Processed member transactions returns and exchanges.
- Answered and assisted with member inquiries with an upbeat attitude.
- Processed membership applications from within the club and from sales representatives. Answering member inquiries.
City, STATE, -
- Front Door Asset Protection Team Member verifying the accuracy of register transactions.
- Handled EAS alarms along with suspicious activity.
- Prevent intentional and unintentional loss to the club.
- Monitoring activity of the entrance and exit simultaneously.
- Receiving Asset Protection Team Member ensures that the receiving dock was secured when it was not in use.
- Monitors vendors and contractors when entering and exiting the club.
- Confirmed quantities of incoming and outgoing products.
City, STATE, - 04/2012
- Communicated team member and member issues to management.
- Assisted with team member training as needed.
- Monitored a front line that consisted of cashiers, member service team members, and self-checkout attendants.
- Ensured that breaks were completed in a timely manner.
- Assisted with issues that arise at the registers in a timely manner.
- Answered and assisted with member inquiries with an upbeat attitude.
Interpersonal and communication, Management, Microsoft office, Office, Police, Policies, Receiving, Research, Safety, Sales, Tax, Trainer, customer service, Outlook, Strong interpersonal and communication skills, CCTV, Microsoft office, mentoring and developing team members, ACE trainer (POS system), New Club Opener, Work Force Management, Glory, Cash Settlement, PeopleSoft, SAP (inventory management), PeopleAnswers, Equifax Case Builder, BJLCC (e-learning), xBri reporting (shrink and fraud research program)
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School Attended
- Rhode Island College
Job Titles Held:
- Personnel Manager
- Asset Protection Manager
- Membership Acquisition Retention Manager
- Cashier
- Member Services
- Asset Protection
- Front Line Supervisor
Degrees
- B.A
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