Personnel Manager Resume Example BJ's Wholesale Club

PERSONNEL MANAGER

Summary

Strongly motivated in engaging team members in understanding and complying with company policies and procedures. Diverse in working with a multitude of personalities. Skilled in understanding different abilities and how to overcome obstacles. Able to communicate information in either group or individual settings.

Highlights

Staff training and development
Microsoft Office Suite expert
People-oriented
Organized
Exceptional communicator
Proficient multi-tasker
Detail-oriented

Strong investigative abilities
Reliable
Flexible schedule
Team-oriented
Conflict resolution skills
Store operations

Accomplishments

New club operations and training in multiple locations in and out of state, new system trainings, minimized fraud and shrink internally, tested new HR programs, worked with others within the club to improve inventory results.

Works along side General Manager, Operations Manager, and Human Resource Business Partner.

Experience

Personnel Manager07/2015 to CurrentBJ's Wholesale ClubCoventry, RI

Develop sources of qualified applicants, interview and screen candidates, administer tests, check references, evaluate/applicant qualifications, make final decision re: the hire of non-exempt TMs and arrange for preliminary training for newly hired employees, including intranet based training.
Supervise and directs activities of Personnel Department
Oversee scheduling process for all hourly TMs, in order to keep within budget guidelines
Administer all personnel paperwork related to hourly employees, including wage increases, hourly employees' promotion: and terminations, workers comp and unemployment claims
Have authority to adjust pay checks
Conduct benefit orientation and oversee annual benefit open enrollment
Ensure club payroll is completed accurately and on time and that payroll records are monitored

Asset Protection Manager03/2013 to 07/2015BJ's Wholesale ClubCoventry, RI

Research fraudulent transactions.
CCTV investigations and review.
Handled returned checks.
Interacted with the local authorities (Police and Fire).
Conducted monthly safety inspections.
Maintained a safe work environment.
Conducted counts on high shrink merchandise.
Supervised the Asset Protection Team.

Membership Acquisition Retention Manager05/2012 to 03/2013BJ's Wholesale ClubNorth Dartmouth, MA

Responsible to manage the Club's membership efforts by directing the work of the team members assigned to the membership desk..
Works with the General Manager to execute training, membership directives, programs and strategies to increase the membership base
Provides direction and monitors ongoing execution and reports program compliance as it pertains to Membership Desk and Front Line Operations
Identifies and implements training, motivation or contests when needed
Meet and exceed the previous years Membership fee
Responsible for all Member/Service Desk operational functions
Monitored Membership Fee Income.
Monitored membership files and tax issues.

Cashier10/2006 to 05/2012BJ's Wholesale ClubCoventry, RI

Processed member transactions with speed and accuracy.
Interacted with members to ensure a delightful shopping experience.
Ensuring that workstation was clean.

Member ServicesBJ's Wholesale ClubCoventry, RI

Processed member transactions returns and exchanges.
Answered and assisted with member inquiries with an upbeat attitude.
Processed membership applications from within the club and from sales representatives.
Answering member inquiries.

Asset Protection BJ's Wholesale ClubCoventry, RI

Front Door Asset Protection Team Member verifying the accuracy of register transactions.
Handled EAS alarms along with suspicious activity.
Prevent intentional and unintentional loss to the club.
Monitoring activity of the entrance and exit simultaneously.
Receiving Asset Protection Team Member ensures that the receiving dock was secured when it was not in use.
Monitors vendors and contractors when entering and exiting the club.
Confirmed quantities of incoming and outgoing products.

Front Line Supervisor05/2012BJ's Wholesale ClubJohnston, RI

Communicated team member and member issues to management.
Assisted with team member training as needed.
Monitored a front line that consisted of cashiers, member service team members, and self-checkout attendants.
Ensured that breaks were completed in a timely manner.
Assisted with issues that arise at the registers in a timely manner.
Answered and assisted with member inquiries with an upbeat attitude.

Education

B.A: PsychologyMay 2014Rhode Island CollegePsychology

Skills

Interpersonal and communication, Management, Microsoft office, Office, Police, Policies, Receiving, Research, Safety, Sales, Tax, Trainer, customer service, Outlook, Strong interpersonal and communication skills, CCTV, Microsoft office, mentoring and developing team members, ACE trainer (POS system), New Club Opener, Work Force Management, Glory, Cash Settlement, PeopleSoft, SAP (inventory management), PeopleAnswers, Equifax Case Builder, BJLCC (e-learning), xBri reporting (shrink and fraud research program)

Resume Overview

Companies Worked For:

BJ's Wholesale Club

School Attended

Rhode Island College

Job Titles Held:

Personnel Manager
Asset Protection Manager
Membership Acquisition Retention Manager
Cashier
Member Services
Asset Protection
Front Line Supervisor

Degrees

B.A : Psychology May 2014

Personnel Manager Resume Example

Resume Score: 90%

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