personnel manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Driven Human Resources Manager offering 15 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Certified Pharmacy Technician with 22 years of experience and success in working within fast-paced retail and long term care pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

  • Team collaboration
  • New hire onboarding
  • Data entry
  • Pharmacy and customer records management
  • Multitasking
  • Medicare and Medicaid process
  • Assisting pharmacists
  • Processing payments
  • Drug inventory management
  • Staff Compensation
  • Personnel Information Systems
  • Employee Engagement
  • Human Resources Allocation
  • Hiring and Firing
  • Exit Interviews and Processes
  • Compensation and Benefits Administration
  • Recruitment and Hiring
  • Payroll Administration
  • Tax Accounting
  • Tax Form Completion
  • Small Business Tax Returns
Personnel Manager, Feb2019 to Current
Outsource Consulting Services, IncTempe, AZ,
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Assisted in employee recruitment, hiring and interview processes.
  • Aligned HR policies with federal and local regulations.
  • Developed employee orientation and training programs for new hires.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Handled employee discipline and termination to address policy infractions.
  • Scheduled meetings with employees to address concerns and grievances.
  • Organized employee directories and updated individual contact information.
  • Suggested promotions and wage increases according to employee performance.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Provided HR consultation services to leadership and department heads.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Generated quarterly reports for financial reviews.
  • Processed payroll entries and reports for employees.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Provided accounting assistance with payroll, AP, AR and expense tracking support.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
Administrative Assistant, 01/2007 to 02/2019
Veterans Health AdministrationCharlottesville, VA,
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume Long Term Care pharmacy environment.
  • Set up and modified patient profiles in QS1 to include current information such as medications and insurance details.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Generated prescription labels using QS1, verifying accuracy of patient and medication information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Lead Pharmacy Technician, 04/1997 to 01/2007
Super-Sav-On Drugs/Family-Meds PharmacyCity, STATE,
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised over pharmacy technicians and coordinated day-to-day assignments.
  • Counted, measured, and compounded medications following standard procedures.
  • Recruited, trained and guided technicians/pharmacist  which improved overall performance in our region.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Overseen front ends of each store in our region.
Education and Training
Pharmacy Technician Certification: Certified Pharmacy Technician, Expected in 2012 to Itawamba Community College - Fulton, MS
High School Diploma: , Expected in 05/1995 to Tremont High School - Tremont, MS,
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Human Resources Training - 2022
  • Earned board certification from Pharmacy Technician Certification Board.
  • Promoted from Lead Technician to Administrative Assistant, in less than 12-months.

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Resume Overview

School Attended

  • Itawamba Community College
  • Tremont High School

Job Titles Held:

  • Personnel Manager
  • Administrative Assistant
  • Lead Pharmacy Technician


  • Pharmacy Technician Certification
  • High School Diploma

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