personnel director resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly-focused and ambitious Personnel Director bringing 3+ years management experience with extensive customer service, public relations and non-profit background. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

  • Administering Disciplinary Procedures
  • Forecasting Employment Needs
  • Budget Administration
  • Hiring Trends and Analysis
  • Training Needs Analysis
  • Program Analysis
  • Performance Management Systems
  • Drafting and Administering Contracts
  • Hiring and Firing
  • Employee Relations Oversight
  • Hiring and Onboarding
  • Employee Development
  • Relationship Building
  • Human Resources Allocation
  • Exit Interviews and Processes
  • Conflict Resolution
  • Problem-Solving
  • Problem Solving
  • Recruiting and Interviewing
  • Human Resources Operations
  • Verbal and Written Communication
  • Employee Feedback and Recognition
  • Coaching and Mentoring
  • Employee Referral Programs
  • Leadership Training and Development
  • Onboarding, Training and Development
  • Employee Engagement Strategies
  • Improving Organizational Standards
  • Human Resources Department Processes
  • Confidential Document Control
11/2019 to Current
Personnel Director Hilton Worldwide Clearwater, FL,
  • Assisted in employee recruitment, hiring and interview processes.
  • Developed employee orientation and training programs for new hires.
  • Scheduled meetings with employees to address concerns and grievances.
  • Handled employee discipline and termination to address policy infractions.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Organized employee directories and updated individual contact information.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Suggested promotions and wage increases according to employee performance.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
02/2018 to 04/2019
Waitress Revzilla Woburn, MA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
10/2014 to 05/2015
Cashier Hardees Resturamt City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Used suggestive selling techniques to promote add-on sales.
Education and Training
Expected in 05/2019 to to
Bachelor of Arts: Criminal Justice
University of North Carolina At Charlotte - Charlotte, NC
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • University of North Carolina At Charlotte

Job Titles Held:

  • Personnel Director
  • Waitress
  • Cashier


  • Bachelor of Arts

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