Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.
Created and managed more than 270 confidential personnel records.
Managed communication regarding employee orientation and open enrollment for benefits.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Recommended merchandise based on customer needs.
Replenished floor stock and processed shipments to ensure product availability for customers.
Responded to all customer inquiries in a timely manner.
Implemented a consultative selling approach on all inbound calls.
Recommended hair styles that complimented clients' facial features and coloring.
Trained new stylists and assistants.
Created repeat business by developing long-term relationships with regular customers.
Mentored new staff to enhance salon development and increase productivity.
Graduated with Honors
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