Personnel Actions Clerk Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile

Highly accomplished professional Human Resource Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Focused on developing efficient processes using knowledge of employee relations, training and personnel management. Well established in administrative environments that are within a fast-paced team environment and challenging. Excellent research, communication, analytical and customer service skills. With demonstrated ability to deliver mission-critical results.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Employee relations
  • Human resources
  • Meticulous attention to detail
  • Results-oriented
  • Customer-oriented
  • Self-motivated
  • Time Management
  • Interpersonal skills
  • Microsoft Office proficiency
  • Strong problem solver
Core Accomplishments

Revised finance Standard Operating Procedures to streamline pay inquires, resulting in dramatic reduction of pay problems. Reduced late pay transactions by 87%.

Increased office organization by developing more efficient filing system and customer database protocols.

Professional Experience
04/2010 to 07/2013
Personnel Actions Clerk Williams Lea Irving, TX,
  • Supervised the training, guidance, professional development, and welfare of 3 administrative personnel assigned to the section.
  • Managed over 200 personnel files according to policy and federal regulations.
  • Generated employee tracking reports each month.
  • Completed payroll processing from start to finish for more than 200 employees.
  • Ran queries and reports through the eMilpo database.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and evaluate possible solutions to resolve work-related problems.
  • Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions Provided customer service by addressing inquiries and escalations of program requirements to participants.
  • Worked on special projects as assigned.
08/2005 to 05/2010
Senior Account Manager Dover Corporation Austin, TX,
  • Identified, initiated, and facilitated resolution of client issues.
  • Initiate outbound calls to delinquent clients soliciting payment arrangements and resolving delinquency issues.
  • Received inbound calls from clients and utilized collection remedies to assist clients in bring account current.
  • Handled difficult or time consuming accounts and potential skip accounts in a timely manner while notating the system with follow up dates for documents and payments.
  • Adhered to FDCPA Regulations and guidelines.
04/2001 to 08/2005
Executive Administrative Assistant Positive Changes Hypnosis Center City, STATE,
  • Produced information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text and data.
  • Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Provided historical reference by developing and utilizing filing and retrieval systems; recording meetings discussions.
Expected in 2015
Bachelor of Arts: Human Resource Management
Ashford University - , Iowa

Coursework in Human Resource Management and Business Administration.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Ashford University
Job Titles Held:
  • Personnel Actions Clerk
  • Senior Account Manager
  • Executive Administrative Assistant
  • Bachelor of Arts