LiveCareer-Resume

personal caregiver resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Positive and upbeat Customer Service Specialist bringing 20+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Strong costumer service skills. Have spent most of my life working in the hospitality industry. Training and head waitress positions (money handling and book keeping of all servers sales at the end of the evening) along with shift leading.
  • Compassionate client care
  • Participated and organized multiple benefits for cancer
  • Great speaker with a clear voice. Able to handle things compassionately and yet with a firm hand
  • Previous co leader for a Girl Scout troop in Bradenton FL
  • Excellent at multi tasking
  • Quick learner
  • Light clerical and computer skills. Had a small stent in an eye doctors office in my twenties
  • CPR certified
  • Transporter certified
Experience
Personal Caregiver, 08/2019 - Current
Atria Senior Living Group, Inc. Texarkana, TX,
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Assisted with meal planning to meet nutritional plans.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Laundered clothing and bedding and changed linens 1 to 2 times per day to prevent spread of infection.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Reported concerns to family members to maintain optimal care for all client needs.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Monitored clients' progress to report necessary changes.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered all necessary medications as directed by care plan.
Medical Transporter for Handicapped Children, 07/2019 - 03/2020
Tropicana Entertainment Greenville, MS,
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
Bartender, 05/2006 - 08/2019
Levin Furniture Mckeesport, PA,
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Prepared over 300 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Managed up to 200 customers per shift while simultaneously assisting [Number] restaurant servers
  • Prepared and served over 400 drinks per shift in high-volume beach vacation environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Trained 8 new bartenders between 2006-2019 to increase knowledge of drink preparation and upselling techniques.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
Sales Consultant, 10/2016 - 04/2018
Sears City, STATE,
  • Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Priced out products upon request of customers.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Provided advice to customers regarding suitable product selection.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
Education and Training
Associate of Science: Medical Assisting, Expected in 07/2012
-
Keiser University - Sarasota, FL,
GPA:
Status -
  • Completed continuing education in medical assisting at Dr. Dhaduvai, Gastroenterology and Dr. Dhadovai, Internal Medicine May thru July 2012.
  • HIPAA, OSHA, HIV certified
  • Facilitated Patient Registration: appointment scheduling and patient check in
  • Assisted with patient care: performing vital signs, low complexity tests and blood collection
Associate of Arts: General Studies, Expected in 05/2010
-
State College of Florida, Manatee-Sarasota - Bradenton, FL
GPA:
Status -

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Resume Overview

School Attended

  • Keiser University
  • State College of Florida, Manatee-Sarasota

Job Titles Held:

  • Personal Caregiver
  • Medical Transporter for Handicapped Children
  • Bartender
  • Sales Consultant

Degrees

  • Associate of Science
  • Associate of Arts

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