Livecareer-Resume

Personal Caregiver Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Forward-thinking Manager with over 15 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.

Skills
  • Staff development
  • Sales Techniques
  • Marketing
  • Issue and conflict resolution
  • People skills
  • Teambuilding
  • Customer service
  • Problem resolution
Experience
06/2013 to Current Personal Caregiver Atria Senior Living Group, Inc. | Athens, GA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Cooked appetizing and satisfying meals and snacks.
  • Provided patients with transportation to and from doctor appointments.
08/2020 to 01/2021 HR Manager Infostretch | Marlton, NJ,
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Trained managers and staff on HR best practices and protocols to reduce process lags.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Advised management in development of staffing equity plans.
10/2013 to 11/2020 Restaurant Supervisor Hyatt | Chesterfield, MO,
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Adhered to all food safety regulations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maximized service levels through hands-on leadership.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Kept operations in compliance with food safety regulations.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Collaborated with chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
05/2012 to 05/2013 Concessions Manager Centerplate Catering Hospitality Services | Plymouth, MA,
  • Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
  • Oversaw all concession stand and Bars, including cooking food, cleaning equipment and balancing daily receipts.
  • Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
  • Managed finances by maintaining concessions records for sales, expenses and labor hours.
  • Boosted team performance by improving training and sales strategies.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Worked closely with operation manager, chef and cooks to determine menu plans for special events or occasions.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Obtained highest rating from county health department year over year.
10/2007 to 05/2012 Restaurant Manager Landry's | Anchorage, AK,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Obtained highest rating from county health department year over year.
05/2004 to 06/2007 General Manager Tire Discounters | Hermitage, TN,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education and Training
Expected in 05/2004 BBA | Business Administration St Norbert , De Pere, WI, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • St Norbert
Job Titles Held:
  • Personal Caregiver
  • HR Manager
  • Restaurant Supervisor
  • Concessions Manager
  • Restaurant Manager
  • General Manager
Degrees
  • BBA