LiveCareer-Resume

personal caregiver resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Client Documentation
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Customer Service
Experience
Personal Caregiver, 09/2019 to Current
Atria Senior Living Group, Inc.Waterford, CT,
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Cooked appetizing and satisfying meals and snacks.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Maintained clean and well-organized environment for client happiness and safety.
Online Shopper, 03/2017 to 02/2020
Lunds Byerly'sFalcon Heights, MN,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Completed pickup and shopping orders for customers across Lowe's.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Listened to customer needs to identify and recommend best products and services.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reduced process lags by training employees on best practices and protocols.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Automotive Department Manager, 01/2011 to 03/2017
Osi GroupBarrington, IL,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Implemented processes to improve customer satisfaction and retention.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Automated office operations, managed client correspondence and tracked records.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Customer Service Representative, 05/2010 to 01/2011
Dish Network CorpCity, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Tracked activity in CRM to support quality assurance.
  • Promoted product offerings to drive growth and exceed benchmarks.
Education and Training
High School Diploma: , Expected in 06/2007 to Hitchcock High School - Hitchcock, TX
GPA:
: English, Expected in to Langston University - Langston, OK
GPA:
  • 3.7 GPA
  • Dean's List Honoree Fall and Spring Semester 2007-2009

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Resume Overview

School Attended

  • Hitchcock High School
  • Langston University

Job Titles Held:

  • Personal Caregiver
  • Online Shopper
  • Automotive Department Manager
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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