Energetic, motivated, highly organized, caring professional that will go above and beyond to assist others and create a positive team environment.
Skills
Care plan management
Compassionate client care
Client documentation
Spreadsheet management
Coordination skills
Housekeeping
Proper phone etiquette
Cash management experience
Experience
Personal Caregiver, 09/2019 - 05/2020 The Mentor Network – North Branch, MN,
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Improved patient outlook and daily living through compassionate care.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Facilitated best possible care by developing strong and trusting rapport with patient.
Cooked appetizing and satisfying meals and snacks.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Drove sales and add-on purchases by promoting specific item options to customers.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Helped customers find specific products, answered questions and offered advice.
Managed cashier shifts and breaks.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Greeted customers promptly and responded to questions.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Counted and balanced cashier drawers.
Office Manager, 01/2008 - 03/2012 Chicago Public Schools – Chicago, IL,
Automated office operations to manage client correspondence, record tracking and data communications.
Set up and maintained physical and electronic filing systems.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
Produced and distributed team newsletters, email updates and other forms of communication.
Scheduled spaces and catering for special office and client meetings.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Monitored office inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Worked with minimal oversight to review and submit bi-weekly payroll for employees.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Handled all scheduling and managed timely and effective allocation of resources and calendars.
Proactively identified and solved complex problems that impact management and business direction
Managed office inventory by maintaining documentation of stock.
Updated employee paperwork and records.
Education and Training
Associate of Arts: Psychology, Expected in - Chattanooga State Community College - Chattanooga, TN GPA:
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