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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dedicated Store Manager with more than 25 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all Partners. Motivates Partners using positive reinforcement and creative reward systems.
Skills
  • Excellent customer service skills
  • Personnel development
  • Customer relations
  • Goal-oriented
  • Detail-oriented
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Conflict resolution
  • Customer service-oriented
  • Dependable
  • Fluent in Spanish 
  • Work flow planning
  • Adapt to diverse groups
  • Self-motivated
Work History
Perishable Director , 08/2010 - Current
At Home Stores Llc West Jordan, UT,
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed and labeled products.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Reported on weekly sales to management.
  • Conducted annual performance reviews.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Conducted store inventories once per period.
Change Specialist (OEI) , 07/2007 - 08/2010
At Home Stores Llc Austin, TX,
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Developed surveys to identify training needs based on projected production processes and changes
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Developed departmental systems and procedures that better aligned the work flow process.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
Store Director, 06/2003 - 07/2007
Jordan Ford San Marcos, TX,
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel for center store departments.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the regional merchants regarding all store and staff issues
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness. (SRS)
  • Generated repeat business through exceptional customer service.
Store Director, 2002 - 06/2003
Copart Robbinsville, NJ,
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories at least three times a year. 
  • Prioritized helping customers over completing other routine tasks in the store.
  • Responded to customer questions and requests in a prompt and efficient manner.
Asst. Store Director, 05/2000 - 2002
H-E-B Grocery Company City, STATE,
  • Partnered successfully with other stores to produce well trained partners for a smooth grand opening. 
  • Spearheaded cross-functional initiative to achieve successful new store opening
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained all new partners for new store opening. 
  • Counted cash drawers and made bank deposits.
  • Scheduled and led weekly store meetings for all employees.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
SORL Program, 1999 - 05/2000
H-E-B Grocery Company City, STATE,
  • Gained essential knowledge to become a top store leader
  • Planned and executed several SORL projects, with findings discussed in class room setting.

 

Service Manager/Director, 08/1988 - 1999
H-E-B Grocery Company City, STATE,
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Identified potential shoplifters and alerted management.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained new new partners each period.
Customer Service Representive, 07/1985 - 08/1988
H-E-B Grocery Company City, STATE,
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.
  • Verified that all customers received receipts for their purchases.
Bagger/Carry Out - Cashier - Produce Clerk, 07/1981 - 08/1985
H-E-B Grocery Company City, STATE,
  • Unloaded customer bags into cars.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Processed cash, checks, pesos, gift cards and coupons.
  • Collected empty carts and returned to the store.
  • Packaged and labeled products.
Education
High School Diploma: Business Management , Expected in 1983
-
James Pace High School - Brownsville, TX
GPA:
: Business, Expected in
-
Texas Southmost College - Brownsville, TX
GPA:
Transferred to Southwest Texas State University
: Business Management, Expected in
-
Southwest Texas State - San Marcos, TX
GPA:
Completed two and a half years at Southwest Texas.

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School Attended

  • James Pace High School
  • Texas Southmost College
  • Southwest Texas State

Job Titles Held:

  • Perishable Director
  • Change Specialist (OEI)
  • Store Director
  • Store Director
  • Asst. Store Director
  • SORL Program
  • Service Manager/Director
  • Customer Service Representive
  • Bagger/Carry Out - Cashier - Produce Clerk

Degrees

  • High School Diploma

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