Dedicated Store Manager with more than 25 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all Partners. Motivates Partners using positive reinforcement and creative reward systems.
Excellent customer service skills
Staff training and development
Opening and closing procedures
Exceptional interpersonal communication
Fluent in Spanish
Work flow planning
Adapt to diverse groups
Perishable Director H-E-B Grocery Company - Cedar Park, TX09/2010 - Current
Offered product samples, answered questions and helped customers find items.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Weighed and labeled products.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Reported on weekly sales to management.
Conducted annual performance reviews.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Developed knowledge about products and sales items to answer shoppers' questions.