Dedicated Store Manager with more than 25 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all Partners. Motivates Partners using positive reinforcement and creative reward systems.
Skills
Excellent customer service skills
Personnel development
Customer relations
Goal-oriented
Detail-oriented
Staff training and development
Opening and closing procedures
Customer-oriented
Exceptional interpersonal communication
Effective leader
Staff training/development
Employee scheduling
Conflict resolution
Customer service-oriented
Dependable
Fluent in Spanish
Work flow planning
Adapt to diverse groups
Self-motivated
Work History
Perishable Director , 08/2010 - Current At Home Stores Llc – West Jordan, UT,
Offered product samples, answered questions and helped customers find items.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Weighed and labeled products.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Reported on weekly sales to management.
Conducted annual performance reviews.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Developed knowledge about products and sales items to answer shoppers' questions.
Conducted store inventories once per period.
Change Specialist (OEI) , 07/2007 - 08/2010 At Home Stores Llc – Austin, TX,
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Developed surveys to identify training needs based on projected production processes and changes
Organized and edited training manuals, multimedia visual aids and other educational materials.
Developed departmental systems and procedures that better aligned the work flow process.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Store Director, 06/2003 - 07/2007 Jordan Ford – San Marcos, TX,
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel for center store departments.
Scheduled and led weekly store meetings for all employees.
Reported to the regional merchants regarding all store and staff issues
Implemented a new ordering process and identified poor work habits to improve process effectiveness. (SRS)
Generated repeat business through exceptional customer service.
Store Director, 2002 - 06/2003 Copart – Robbinsville, NJ,
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Scheduled and led weekly store meetings for all employees.
Generated repeat business through exceptional customer service.
Conducted store inventories at least three times a year.
Prioritized helping customers over completing other routine tasks in the store.
Responded to customer questions and requests in a prompt and efficient manner.
Asst. Store Director, 05/2000 - 2002 H-E-B Grocery Company – City, STATE,
Partnered successfully with other stores to produce well trained partners for a smooth grand opening.
Spearheaded cross-functional initiative to achieve successful new store opening
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained all new partners for new store opening.
Counted cash drawers and made bank deposits.
Scheduled and led weekly store meetings for all employees.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
SORL Program, 1999 - 05/2000 H-E-B Grocery Company – City, STATE,
Gained essential knowledge to become a top store leader
Planned and executed several SORL projects, with findings discussed in class room setting.
Service Manager/Director, 08/1988 - 1999 H-E-B Grocery Company – City, STATE,
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Identified potential shoplifters and alerted management.
Cleaned and organized the store, including the checkout desk and displays.
Trained new new partners each period.
Customer Service Representive, 07/1985 - 08/1988 H-E-B Grocery Company – City, STATE,
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies
Cleaned and organized the store, including the checkout desk and displays
Identified potential shoplifters and alerted management.
Welcomed customers into the store and helped them locate items.
Verified that all customers received receipts for their purchases.
Bagger/Carry Out - Cashier - Produce Clerk, 07/1981 - 08/1985 H-E-B Grocery Company – City, STATE,
Unloaded customer bags into cars.
Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
Processed cash, checks, pesos, gift cards and coupons.
Collected empty carts and returned to the store.
Packaged and labeled products.
Education
High School Diploma: Business Management , Expected in 1983 - James Pace High School - Brownsville, TX GPA:
: Business, Expected in - Texas Southmost College - Brownsville, TX GPA: Transferred to Southwest Texas State University
: Business Management, Expected in - Southwest Texas State - San Marcos, TX GPA: Completed two and a half years at Southwest Texas.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
