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Performance Improvement Manager/Patient Safety Officer Resume Example

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PERFORMANCE IMPROVEMENT MANAGER/PATIENT SAFETY OFFICER
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Respiratory Therapist with over 10 years of successful experience in leadership in healthcare and ecclesiastical. Recognized consistently for performance excellence and contributions to success by increasing revenue and patient satisfaction. Strengths in communication and organization backed by training in language of caring curriculum and Healthcare degrees.

Accomplishments

RRT, CRT. ACLS/BLS

ACLS Certified Instructor.

COPD Specialist

2021 Joint Comm. Hospital accreditations trained

Eagle Scout

Vigil Honor for the Order of the Arrow

Arrowmen of the Year Award

Bishop

Skills
  • Leadership
  • Root Cause Analysis
  • Multitasking abilities
  • Microsoft Office
  • Teamwork
  • Verbal and written communication
  • EMR Super user
  • HCAHPS Management
  • Regulatory Reporting-IQR/OQR/eCQM/MIPS/Star Rating/CMS-Qnet/DDS platform
  • Organization and Time management
  • Flexible & Adaptable
  • Project management
  • Committee chair/co-chair
  • Risk assessment
  • Planning, organizing, and leading project work at multiple facilities and healthcare settings
Work History
10/2019 to CurrentPerformance Improvement Manager/Patient Safety OfficerCompany Name | City, State
  • CMS/Joint Commission Regulatory Reporting.
  • Joint Commission Survey facilitator.
  • Performance Improvement committee co-chair. (Collection of reports, analyze, make recommendations for new reporting measures).
  • Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making.
  • Pandemic Incident Command Participant; Infection control, patient/staff safety, IHS/ICS reporting, N95 mask fitting director and PPE allocator.
  • COVID-19 USDHHS CARES ACT/ AZ EMAR Reporter.
  • Lead as a subject-matter expert and lead or facilitate task forces, teams.
  • Development and implementation of short and long-range goals and objectives for the company's clinical and operational process performance.
  • Incorporates best practices and responds to emerging trends to enhance operations, programs, and/or services.
  • Evaluates, designs and implements strategic programs, develops effective tools to measure performance, analyzes related data, prepares reports, and makes recommendations to senior leadership based on findings.
  • Collaboration between all disciplines to improve chart documentation for chart/data abstractions and billing/coding.
  • Responsible for reporting any safety related incident in a timely fashion.
  • Attends all safety related training programs; performs work in a safe manner
  • Monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. .
  • Directs and participates in the development, implementation, and consistent application of effective organizational policies, procedures, and practices .
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
  • Identified and analyzed project risks and developed mitigation strategies to present to senior leaders and department heads.
  • Designed complete systems, including data, pre-processing, optimization, post-processing, and interfaces for user interaction.
  • Presented results of mathematical modeling and data analysis to management or other end users.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
09/2017 to 10/2019Registered Respiratory Therapist Team LeadCompany Name | City, State
  • Reorganized billing/coding strategies resulting in highest grossing hospital department.
  • Managed correlation and validation studies for laboratory accreditations.
  • Managed Joint Comm. Corrective action plans.
  • Managed staff competencies and training.
  • Developed CEU curriculum for RRT and nursing.
  • Conducted chart audits for continuity of documentation.
  • PFT/spirometry trained.
  • Treadmill/chemical stress tests
  • New hire preceptor.
  • Aided physicians with various procedures such as ventilator management and intubations.
  • Educate patients on therapy's and prescribed medications/therapy given prior to discharge while documenting patient understanding .
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
  • Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
  • Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
  • Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
  • Analyzed patient and family feedback to identify opportunities for staff recognition and areas for improvement.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Sets ventilator parameters according to established patient protocol and doctors orders .
  • Performs ABG punctures
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provides proper concentration of pharmacological solutions and administers appropriately as prescribed by MD or licensed independent practitioner and monitors for effectiveness .
  • Record timely and accurate documentation of assessments, interventions, EMR entries, and patient responses .
01/2013 to 09/2017Registered Respiratory TherapistCompany Name | City, State
  • Proficient in operation of Drager, LTV and Servo I ventilators.
  • Experienced in Adult General Floors, Adult ICU,CVICU, Emergency Department and Adult/Pediatric Out-patient.
  • Trained in PICC, Arterial, HD and CVC line maintenance and insertion assistance.
  • Ultra Sound preceptor for adult ICU.
  • Super User trained to Evaluate and Treat Respiratory Protocol.
  • Cerner Super User
  • COPD Initiative Specialist.
  • Preceptor for New-Hires and students for General Floor, Adult ICU, PICC and CVC maintenance.
  • Skills day educator.
  • Curriculum developer
  • Member of improvement process for Hospital Acquired Pressure Ulcer.
  • Member of improvement process for Banner Desert Adult Tracheostomy Management.
  • ICU resource RT (Lead for ICU).
  • Curriculum development of Code Blue Cart, Oxygen Devices, Cerner navigation and AVAPS
  • RT educator and lecturer for mechanical ventilation for University of Arizona ICU student nurses.
  • Respiratory Care Week education fair coordinator.
  • Education board manager
Education
Expected in 2022Master of Healthcare AdministrationWalden University, City, State
06/2017Bachelor of Science | Healthcare AdministrationGrand Canyon University, City
12/2012Occupational Associate | Registered Respiratory TherapistPima Medical Institute, City
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Resume Overview

School Attended

  • Walden University
  • Grand Canyon University
  • Pima Medical Institute

Job Titles Held:

  • Performance Improvement Manager/Patient Safety Officer
  • Registered Respiratory Therapist Team Lead
  • Registered Respiratory Therapist

Degrees

  • Expected in 2022 Master of Healthcare Administration
    06/2017 Bachelor of Science | Healthcare Administration
    12/2012 Occupational Associate | Registered Respiratory Therapist

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