Pct Cma Staffing Coordinator Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Poised PCT with 31 years of experience and 15 years of CMA experience offering well-rounded industry background and record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. Effective Staffing Specialist with over 29 years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring, and onboarding processes. Recognized for strong communication style across employees, clients and management teams.

  • Staff compensation
  • Employee engagement
  • Leadership development
  • Personnel information systems
  • Training development
  • Recruitment and hiring
  • Compliance
  • Decision-making
  • Multitasking
  • PPE use
  • Computer skills
  • Project planning
  • Time management
  • People skills
  • Conflict resolution
  • Team management
  • Relationship building
  • Communication
  • Supervision
  • Maintenance & Repair of equipment
PCT/CMA/Staffing Coordinator Supervisor, 12/1989 to Current
Cleveland Clinic Northfield, OH,
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Liaised between management and employees by keeping constant open communication and professional dialog.
  • Accept assignments for work for myself.
PCT, 03/2017 to 06/2020
Cleveland Clinic Peninsula, OH,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Restocked unit frequently with necessary medical supplies.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Assisted with patient admissions, discharges and transfers.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assisted patients with essential ambulatory care for transport to and from facility.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Assisted and supported physicians performing procedures.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Monitored, measured and documented patients' vital signs in Epic.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • EKG
  • IV Therapy
  • Splinting
PCT, 08/2016 to 03/2017
Ascension (System Office) Oldfort, TN,
  • EKG
  • Phlebotomy
  • IV Therapy
  • Splinting
  • Casting
  • Vital SIgns
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Assisted with patient admissions, discharges and transfers.
Lead Certified Medical Assistant, 05/2008 to 02/2017
Dr. John Lavin City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Education and Training
: Nursing, Expected in
Community Colleges of Baltimore County - Catonsville, MD,
: Certified Medical Assistant, Expected in
TESST College of Technology - Alexandria - Towson, MD,
Certified Nursing Assistant: CNA/GNA, Expected in 08/1989
American Red Cross - Baltimore, MD,

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Resume Overview

School Attended
  • Community Colleges of Baltimore County
  • TESST College of Technology - Alexandria
  • American Red Cross
Job Titles Held:
  • PCT/CMA/Staffing Coordinator Supervisor
  • PCT
  • PCT
  • Lead Certified Medical Assistant
  • Some College (No Degree)
  • Some College (No Degree)
  • Certified Nursing Assistant