2+ years' experience in large LAN desktop environment
9 years overall experience in computers
Computer Hardware Engineer, IT Support Specialist and Networking Specialist
Knowledge in remote support, C ++, Oracle SQL and Database Management Systems
Detailed oriented, customer service and easily adaptable
Excellent writing and communication skills with both beginning and advanced users
Troubleshoot and repair PC desktops, notebooks and iPads
Software/Hardware maintenance and testing
Install and configure computer hardware and software
Knowledgeable in managing and maintaining Windows 7 and Windows 10
Proficient in Microsoft Office 2016, Office 2013 and Office 2010
Virus, malware and spyware removal
Experience troubleshooting peripherals including printers and scanners
Install new drivers, operating systems in new PC's and printers
Install anti-Virus and security programs
Proficient with navigation and functions of Microsoft Visio tools and options Microsoft SharePoint, Microsoft Office, Microsoft Visio, OrCad pSpice, Microsoft Visual Studio, Powershell, Cadence Schematic and Layout, Quartus II,
Oracle SQL Developer, Oracle SQL Data Modeler
Programming Languages and Frameworks: C, C++, C#, Python, SQL, HTML, CSS
Operating Systems: Windows (XP, Vista, 7, 8, 10), Mac OS, Unix/Linux
Insight Global, LLCDonna, TXPC Technician
Dell PC Deployment for the Donna Independent School District, about 5,000 systems deployed.
Uninstalled old systems and packed them in boxes.
Dell PC installation.
Changed computer name and join a domain.
Installed anti-virus on systems and activated Microsoft Office 2016.
Insight Enterprises, IncMcAllen, TXDSR Technician
IP Phone Deployment installation for the McAllen Regional Hospital, about 1,800 systems deployed.
Handled client with 'White-Glove' customer service skills and a 'Can Do' attitude.
Completed all assigned tasks efficiently and expediently, while maintaining highest quality standards.
Read and navigate multi-floor building floor plans.
Gather data collection.
Proficient with navigation and functionality of Microsoft Excel tools, commands and options.
Proficient with navigation and functions of Adobe Acrobat tools, commands and options.
Proficient understanding of analog, digital, and network telecommunications technologies.
Read printed, small-font floor plans with no issues.
Edinburg Consolidated Independent School DistrictEdinburg, TXComputer Technician
Respond to user requests for service, troubleshoot problems and help develop solutions.
Places software/hardware into production by establishing connections; entering necessary commands.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Remote Support, provide training to new users, desktop deployment.
Use logic to identify alternatives to solve complex or sensitive technological problems.
Assist in maintaining inventory records and documentation for equipment.
Perform regular upgrades to ensure systems remain updated.
Back up current data in Windows environment to a designated location.
Education and Training
University of Texas Rio Grande ValleyEdinburg, TXBachelor of Science: Computer EngineeringComputer Engineering
Fluent in English and Spanish (can read, speak, and write)
Adobe Acrobat, anti-Virus, C, C++, Cadence, Hardware, computer hardware, CSS, client, customer service skills, data collection, Dell, desktops, documentation, drivers, Fluent in English, floor plans, HTML, maintaining inventory, IP, notebooks, Layout, Linux, logic, Mac OS, managing, C#, Microsoft Excel, Microsoft Office, Office, Microsoft SharePoint, Microsoft Visio, Windows 7, Windows, Windows (XP, navigation, network, Operating Systems, operating system, Developer, Oracle SQL, OrCad, PC's, PC hardware, PC installation, peripherals, printers, Problem solving, Programming, pSpice, Python, quality, Read, repairs, scanners, Spanish, SQL, telecommunications, Phone, Troubleshoot, troubleshooting, Unix, upgrades, Vista, Microsoft Visual Studio