Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Responsible payroll/HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

  • ADP/Kronos payroll system
  • Oracle Peoplesoft
  • Microsoft Office
  • New Employee Orientation
  • Critical Thinking
  • Company Policies and Procedures Training
  • Verbal and Written Communication/ Problem Solving
  • Processing Personnel Records Compilation
  • Employee Data Record Keeping
  • Time Management
  • Work Planning and Organization
  • Knowledge of the HIPAA guidelines
  • Termination Procedures
  • Human Resources Operations
Work History
Payroll/Personnel Assistant, 12/2019 to Current
Dekalb Fleet ManagementCity, STATE,
  • Processed payroll per the operations’ payroll schedule (Kronos)
  • Monitors and maintains time sheet records and leave reports
  • Prints and reviews payroll registers, makes any necessary corrections, and submits to payroll office
  • Prepares Family Medical Leave Act (FMLA) request
  • Receives and responds to disputes relating to benefit eligibility
  • Serves as a primary contact with Human Resource, payroll, and on a variety of payroll/ personnel processing matters
  • Schedule, and maintain on the job training with staff
  • Maintains confidentiality in performing job responsibilities
  • Set up orientations and initial training for new employees.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Converted employee status from temporary to permanent.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
Patient Accounts, 05/2017 to 12/2019
Pain Management Specialist Of AtlantaCity, STATE,
  • Answer questions, resolve problems, and assist patients with repayment terms.
  • Contacting patients who are delinquent in payment by mail, email, and/or telephone.
  • Review’s patient account balances monthly to determine credit balances. Accounts with credit balances are reviewed for the appropriateness of refunding monies to the patient or other payers.
  • Presents completed refund report with supporting documentation to administration for final review and approval.
  • Print, process and mail out claims
  • Collect mail from mailbox and distributes to physicians, administration and reimbursement.
  • Calculate checks that come in daily
  • Maintains a complete understanding of the status of patient accounts
  • Determines whether insurance should have paid and refers EOB information to appropriate insurance specialist.
  • Print and review doctor’s schedule call and follow up with patients with balances prior to appointments
  • Verify patient’s credits
  • Achieved all specific team objectives and collection activity.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Director
  • Performed billing, collection and reporting functions for the office
Office Coordnator/Payroll Specialist, 10/2014 to 02/2017
Rescare HomecareCity, STATE,
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Reviews and enters timesheets into time keeping system, monitors and maintains time sheet records and leave reports. Prints and reviews payroll registers and makes corrections and submits
  • Conducted timekeeping functions (PTO, FMLA, Bereavement, Sick/Leave of Absence)
  • Ran various payroll/accounting reports
  • Created, composed, edited, prepared, and distributed various reports and forms of correspondence
  • Educated staff about timekeeping and payroll rules
  • Assisted Human Resource department with tasks as needed
  • Assisted with new hire training and employee records
  • Explained personnel and administrative rules, regulations, policies, and procedures
  • Assisted Executive Director and Business Manager with scheduling meetings, conference calls, and shift scheduling
  • Managed consumer orders that are submitted via email to process monthly orders for Medline
  • Maintained purchases on company issued credit cards and distribute as needed,
  • Reconciled credit card receipts to US Bank statements coding on banking system as receipts are turned in
  • Maintained incident reports that occur and review incidents and input into state system
  • Performed administrative functions such as answering phones, coding mail, order and maintain office supplies data entry, record keeping, filing, copying, retrieval of data/records, operation of video equipment, word processing and other clerical duties as assigned.
High School Diploma: , Expected in
Jonesboro High School - Jonesboro, GA
BBA: Human Resource , Expected in 12/2020
Strayer University - Lithonia, GA,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length

Resume Overview

School Attended

  • Jonesboro High School
  • Strayer University

Job Titles Held:

  • Payroll/Personnel Assistant
  • Patient Accounts
  • Office Coordnator/Payroll Specialist


  • High School Diploma
  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: