Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Responsible payroll/HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Skills
  • ADP/Kronos payroll system
  • Oracle Peoplesoft
  • Microsoft Office
  • New Employee Orientation
  • Critical Thinking
  • Company Policies and Procedures Training
  • Verbal and Written Communication/ Problem Solving
  • Processing Personnel Records Compilation
  • Employee Data Record Keeping
  • Time Management
  • Work Planning and Organization
  • Knowledge of the HIPAA guidelines
  • Termination Procedures
  • Human Resources Operations
Work History
Payroll/Personnel Assistant, 12/2019 to Current
Dekalb Fleet ManagementCity, STATE,
  • Processed payroll per the operations’ payroll schedule (Kronos)
  • Monitors and maintains time sheet records and leave reports
  • Prints and reviews payroll registers, makes any necessary corrections, and submits to payroll office
  • Prepares Family Medical Leave Act (FMLA) request
  • Receives and responds to disputes relating to benefit eligibility
  • Serves as a primary contact with Human Resource, payroll, and on a variety of payroll/ personnel processing matters
  • Schedule, and maintain on the job training with staff
  • Maintains confidentiality in performing job responsibilities
  • Set up orientations and initial training for new employees.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Converted employee status from temporary to permanent.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
Patient Accounts, 05/2017 to 12/2019
Pain Management Specialist Of AtlantaCity, STATE,
  • Answer questions, resolve problems, and assist patients with repayment terms.
  • Contacting patients who are delinquent in payment by mail, email, and/or telephone.
  • Review’s patient account balances monthly to determine credit balances. Accounts with credit balances are reviewed for the appropriateness of refunding monies to the patient or other payers.
  • Presents completed refund report with supporting documentation to administration for final review and approval.
  • Print, process and mail out claims
  • Collect mail from mailbox and distributes to physicians, administration and reimbursement.
  • Calculate checks that come in daily
  • Maintains a complete understanding of the status of patient accounts
  • Determines whether insurance should have paid and refers EOB information to appropriate insurance specialist.
  • Print and review doctor’s schedule call and follow up with patients with balances prior to appointments
  • Verify patient’s credits
  • Achieved all specific team objectives and collection activity.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Director
  • Performed billing, collection and reporting functions for the office
Office Coordnator/Payroll Specialist, 10/2014 to 02/2017
Rescare HomecareCity, STATE,
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Reviews and enters timesheets into time keeping system, monitors and maintains time sheet records and leave reports. Prints and reviews payroll registers and makes corrections and submits
  • Conducted timekeeping functions (PTO, FMLA, Bereavement, Sick/Leave of Absence)
  • Ran various payroll/accounting reports
  • Created, composed, edited, prepared, and distributed various reports and forms of correspondence
  • Educated staff about timekeeping and payroll rules
  • Assisted Human Resource department with tasks as needed
  • Assisted with new hire training and employee records
  • Explained personnel and administrative rules, regulations, policies, and procedures
  • Assisted Executive Director and Business Manager with scheduling meetings, conference calls, and shift scheduling
  • Managed consumer orders that are submitted via email to process monthly orders for Medline
  • Maintained purchases on company issued credit cards and distribute as needed,
  • Reconciled credit card receipts to US Bank statements coding on banking system as receipts are turned in
  • Maintained incident reports that occur and review incidents and input into state system
  • Performed administrative functions such as answering phones, coding mail, order and maintain office supplies data entry, record keeping, filing, copying, retrieval of data/records, operation of video equipment, word processing and other clerical duties as assigned.
Education
High School Diploma: , Expected in
Jonesboro High School - Jonesboro, GA
GPA:
BBA: Human Resource , Expected in 12/2020
Strayer University - Lithonia, GA,
GPA:

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Resume Overview

School Attended

  • Jonesboro High School
  • Strayer University

Job Titles Held:

  • Payroll/Personnel Assistant
  • Patient Accounts
  • Office Coordnator/Payroll Specialist

Degrees

  • High School Diploma
  • BBA

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