*Responsible for handling customer accounts inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow- up
*Endured that customers were satisfied with company products and services
By doing purchase follow-up calls.
*Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
*Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
*Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
*Professionally processed 30 calls per day, providing information and service to ensure customer satisfaction.
Highly enthusiastic representative with 10 years of client interface experience in Customer Service, AP/AR and Payroll.
Creative problem solve
Excellent Communication skills
Credit Card processing
MS Windows proficient
Multi-line phone usage
Strong organizational skills
Strong client relations
11/2016 to Current
Payroll Lead SpecialistAramark － Nashville, TN
Manage Workflow to ensure all payroll transactions are processed accurately and timely.
Working in AR I have executed accounts receivable reposting enhancements and reconciliation procedures.
I have managed accounting operations, accounting close, account reporting and reconciliations.
Mydaily tasks included performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
I have received, recorded, banked cash, checks, and vouchers as well as reconciled records of bank transactions.
I was in charge of collection reports to determine the status of collections and the amounts of outstanding balances.
Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
My administrative work included data entry, receptionist duties, file organization, research and development.
In improving communication efficiency I was a primary liaison between departments, clients and vendors.
In a timely manner I made deadline-intensive environment, ensuring accurate and on-time completion of all projects.
In my accounts receivable duties I managed the invoices, cash applications, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
I developed new customer relations through telephone contact and sales activity, I made it easier to collect unpaid balances.
Education and Training
High School DiplomaMadison Academy － Madison, TN
Elementary EducationOakwood University － Huntsville, ALElementary Education