payment processor support resume example with 12 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Driven, self-motivated, hands-on IT/Financial professional, with 10 years of diverse experience in Banking and the Payments Card Industry. Being a confident communicator, I am proficient at consensus building and working with professionals at all levels toward fulfillment of established goals.

My objective, is to bring to your company my experience, knowledge and my abilities to learn, adapt and execute in dynamic and stable work environment.

  • Fraud Prevention and Control
  • Payment network
  • Banking
  • Quality Assurance
  • Problem Resolution
  • Technical support and troubleshooting
  • Customer Experience
  • Extensive Credit Card Operating Knowledge
  • Point of Sale Systems
  • Leadership, training and Team building
  • Client Service Relations
2015 to 2019 Payment Processor Support Fidelity Bank Of North Carolina | , ,
  • Managed project communications and documented issues and risks.
  • Collaborated with interdepartmental teams, establishing ongoing quality improvement processes.
  • Worked with developers to ensure the bank achieved a smooth EMV implementation, this included: hardware and software testing,
    EMV compliance and vulnerability tests for both POS and credit cards.
  • Work with the fraud team to identify fraudulent activities, system vulnerabilities, fraudulent transactions, identified or emerging trends across credit cards, POS systems and our ecommerce platforms. This required data analyzing and being cognizant of all the solutions and changes happening in the payments space.
  • Enhanced team performance by instituting training and professional development activities.
  • Ensure merchants follow PCI DSS compliance processes and provide monthly reports.
  • Conducted professional training with clients regarding go-live products to provide knowledge of structuring and usages of client processes.
  • Work with product development teams to ensure operational readiness for all software being released to our clients.
  • Executed credit card and POS fraud prevention and control training internally and externally.
  • POS software and card testing for launch or existing products and services.
2012 to 2015 E-Commerce Integration Specialist Agreeya Solutions | , ,
  • Responsible for overseeing all e-commerce integrations for testing and approval.
  • Monitored business performances and proposed tools and solutions for improvements through UI/UX testing.
  • Created and implemented an auto-monitoring system to update stakeholders and relationship officers of the ongoing integration progress, resulting in a higher output efficiency.
  • Create presentation material and be a presenter at the bank’s ecommerce and/or fraud seminars.
  • Conduct presentations on e-commerce and fraud prevention control at meetings, workshops and annual seminars.
  • Implemented a cost effective and efficient Digital Payment Gateway that allowed clients to integrate on our e-commerce platform
    with no additional modification required.
  • Improved end-user experience and high customer satisfaction by maintaining open communication regarding all issues, objectives and initiatives.
  • Prepared, test and approved websites for 3D Secure Implementation.
  • Work directly with off-site developers and third party vendors from the point of inception to going live.
  • Ensure websites are PCI DSS compliant with security best practices before approving to go-live.
  • Ensure all required security protocols are implemented and functional.
  • Support the sales team in client meetings to explain the system side of the product/service being sold or to answer any technical questions they may have.
  • Create training material for staff regarding new products or services that will be brought to market.
2009 to 2012 Credit Card Specialist National Commercial Bank (NCB) | , ,
  • Review system flagged transactions by analyzing activity data for irregularities and make a decision to restrict the card if needed.
  • Perform credit cards and POS user acceptance testing.
  • Provide training to internal staff on go-live products or credit card related services.
  • Trained and mentored new employees regarding credit cards, knowledge of internal structuring and processes, the payments industry and the usage of client support applications.
  • Daily interactions with payment processors and/or the Card Association for procedure changes, updates or issue resolutions.
  • Work closely with credit card portfolio manager to improve Customer experience.
  • Assist with resolving chargebacks, transaction disputes or fraudulent activity on a credit card account.
2007 to 2009 Quality Assurance Manager Computer Explorers | , ,
  • Designed and implemented strategies to improve and maintain quality standards.
  • Supervised a staff complement of 9 that comprises PC engineers, support specialists and quality control members.
  • Improved the company’s SLA from 83% adherence 97% within my first 6 weeks.
  • Assist with staff recruitment.
  • Rewrote and implemented all quality control testing procedures.
  • Monitored all stages of product development as well as identifying and executing strategies for quality assurance.
  • Built and implemented an auto-alert software to prevent SLA breaches.
Education and Training
Expected in Bachelor of Science | Information Technology Vector Technology Institute, , GPA:

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Resume Overview

School Attended

  • Vector Technology Institute

Job Titles Held:

  • Payment Processor Support
  • E-Commerce Integration Specialist
  • Credit Card Specialist
  • Quality Assurance Manager


  • Bachelor of Science

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