payment processor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Attentive Payment Processor with 15 years of experience with all types of payment processes and financial reconciliations. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Detail-oriented and responsive to changing business needs and regulatory standards.

  • Payment coordination
  • Account reconciliation
  • Performance management
  • Importing / Exporting files
03/2005 to 02/2019
Payment Processor Convergent Renton, WA,

All skills listed above. Same company/job description.

02/2019 to 04/2019
Payment Processor Supervisor Zwicker & Associates P.C City, STATE,

All skills listed above.

04/2019 to 12/2019
Payment Processor Manager Zwicker & Associates P.C City, STATE,
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Calculated and verified all figures, calculations and documents.
  • Identified major accounting errors by creating automated cross-referencing processes.
  • Supervised team of 10 payment processors for Collections Law Firm company, training employees on best practices and cultivating strong financial forecasting.
  • Prepared proper documents for financial internal and external audits and presented audit findings to the proper department for corrections if needed.
  • Operated Mocha to enter financial data, payments and compile reports.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Answered office phone calls and emails to operations and answer questions.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Updated payment report documents using Mocha and excel, consistently checking for accuracy and fixing errors.
  • Prepared refunds and sent to finance team to issue checks to consumers within expected timeframes to promote likelihood of on-time payments within deadlines.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Processed end-of-day paperwork using Mocha, very-check and excel, verifying deposits and rectifying discrepancies.
  • Prepared accurate financial reports daily by collecting, analyzing and summarizing account information.
  • Determined areas needing improvement and successfully recommended innovative solutions.
  • Hired and supervised 10 payment processors to ensure optimal productivity while adopting training program to educate personnel on best practices and protocols.
  • Provided extensive coaching in financial processes and procedures to both newly hired and existing employees.
  • Analyzed client needs and developed specific strategies to establish financial capabilities.
  • Maintained compliance with internal financial controls and protocols.
  • Assisted upper management and Finance Directors with special client projects.
  • Addressed ways to improve internal control processes and accounting procedures.
  • Built positive working relationships with other department managers through effective communication.
  • Knowledge of Microsoft office; Outlook, Word, Excel and PowerPoint
  • Excellent organization skills
  • Ability to multi-task
  • Attention to detail
  • Team Player, able to work well with others
  • Process Data files sent from Internal departments or clients through Secure mail.
  • Maintain archive files
  • Performed clerical duties such as data entry, filing, sort incoming mail from consumers and distribute mail accordingly.
  • Import / Export files
  • Prepare and batched payments onto accounts and deposits
  • Maintain a incoming mail count log
  • Prepare and balance all payment reports, research any unidentified payments.
  • Make any adjustments to ensure the correct postings.
  • After posting for the day, add payments on adding machine and reconcile against reports for whichever client I am handling.
  • Process FOR slips (Financial Operation Request) daily. A form submitted by operations requesting certain procedures done to the consumers accounts. Amounts to each account, corrections, post payments per rata, poundage and refunds.
  • Process payments to consumers accounts from multiple sources such as mail in payments, Wires, Direct deposits, Money gram, Western union, ACH, DMC spreadsheets and online payments.
  • Scan bank deposit checks into online banking system.
  • Worked with highly confidential information including social security numbers.
  • Able to work in a fast pace high volume environment.
  • Able to meet daily and client deadlines on time.
Education and Training
Expected in 05/2003
Lawrence High School - Lawrence, MA

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Resume Overview

School Attended

  • Lawrence High School

Job Titles Held:

  • Payment Processor
  • Payment Processor Supervisor
  • Payment Processor Manager


  • GED

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