Payment Processor Resume Example

All skills listed above.

• Handled cash and deposits using proper accounting procedures and documentation.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Calculated and verified all figures, calculations and documents.
• Identified major accounting errors by creating automated cross-referencing processes.
• Supervised team of 10 payment processors for Collections Law Firm company, training employees on best practices and cultivating strong financial forecasting.
• Prepared proper documents for financial internal and external audits and presented audit findings to the proper department for corrections if needed.
• Operated Mocha to enter financial data, payments and compile reports.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Answered office phone calls and emails to operations and answer questions.
• Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
• Updated payment report documents using Mocha and excel, consistently checking for accuracy and fixing errors.
• Prepared refunds and sent to finance team to issue checks to consumers within expected timeframes to promote likelihood of on-time payments within deadlines.
• Researched and resolved collections disputes to maintain customer relationships.
• Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
• Researched and resolved collections and billing disputes with tact and efficiency.
• Processed end-of-day paperwork using Mocha, very-check and excel, verifying deposits and rectifying discrepancies.
• Prepared accurate financial reports daily by collecting, analyzing and summarizing account information.
• Determined areas needing improvement and successfully recommended innovative solutions.
• Hired and supervised 10 payment processors to ensure optimal productivity while adopting training program to educate personnel on best practices and protocols.
• Provided extensive coaching in financial processes and procedures to both newly hired and existing employees.
• Analyzed client needs and developed specific strategies to establish financial capabilities.
• Maintained compliance with internal financial controls and protocols.
• Assisted upper management and Finance Directors with special client projects.
• Addressed ways to improve internal control processes and accounting procedures.
• Built positive working relationships with other department managers through effective communication.
• Knowledge of Microsoft office; Outlook, Word, Excel and PowerPoint
• Excellent organization skills
• Ability to multi-task
• Attention to detail
• Team Player, able to work well with others
• Process Data files sent from Internal departments or clients through Secure mail.
• Maintain archive files
• Performed clerical duties such as data entry, filing, sort incoming mail from consumers and distribute mail accordingly.
• Import / Export files
• Prepare and batched payments onto accounts and deposits
• Maintain a incoming mail count log
• Prepare and balance all payment reports, research any unidentified payments.
• Make any adjustments to ensure the correct postings.
• After posting for the day, add payments on adding machine and reconcile against reports for whichever client I am handling.
• Process FOR slips (Financial Operation Request) daily. A form submitted by operations requesting certain procedures done to the consumers accounts. Amounts to each account, corrections, post payments per rata, poundage and refunds.
• Process payments to consumers accounts from multiple sources such as mail in payments, Wires, Direct deposits, Money gram, Western union, ACH, DMC spreadsheets and online payments.
• Scan bank deposit checks into online banking system.
• Worked with highly confidential information including social security numbers.
• Able to work in a fast pace high volume environment.
• Able to meet daily and client deadlines on time.