Experienced banking professional with over 30 years experience in the financial industry. Vast knowledge of accounting, regulatory requirements, financial reporting and metrics.
Build, process and route USD and foreign currency transfers incoming and outgoing for internal/external customers within specified timeframes from platform of approximately 3,000 wires per day.
Research and resolve approximately 15 out of balance transactions and/or items per day within established time frames.
Proved successful work within tight deadlines and fast-paced atmosphere.
Carried out end of day duties accurately and efficiently.
Obtain confirmation, verification or approval of funds from authorized representatives before processing and release.
Identifying and reporting potential suspicious activity to BSA/AML department.
Identify approximately 10 ACH disputes daily.
Performs other duties and responsibilities as requested by Management.
10/2020 to 02/2021
Client Service AssociatePublic Consulting Group – Pierre, SD,
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Maintained accurate record-keeping with proactive attention to client information updates.
Managed master calendar by scheduling and confirming appointments.
Recorded actions taken, issues resolved and checks processed for customer accounts.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Optimized customer support by establishing collaborative service environment.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Processed 300 news letters monthly and mailed various documentation to clients.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sought ways to improve processes provided.
Monitored and processed incoming checks
02/2010 to 02/2020
Global Capital Markets ManagerComerica Bank – City, STATE,
Directly oversee department's processes.
GL postings and reconciliation for over 30 accounts held in various countries.
Reviewed applicant information, employment applications and references to verify qualifications.
Conducted pre-screening phone and in-person interviews for qualified candidates.
Successful implemented Spectrum fx system by 2nd quarter 2020. Worked with project team to ensure readiness including training, procedures, accounting flows, metric validation, management control review, process flow and development.
Established team priorities, maintained schedules and monitored performance for staff of 9 payment specialists.
Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
Took preventive measures to mitigate department losses.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Ensure GCM Processing was 3% variance within Electronic services quarterly and annual financial score card targets.
Communicated best practices among on-site and external personnel to align efforts and goals.
Improved staff morale and reduced employee turnover by 100%.
Utilize and update workflow capability matrix monthly to enhance knowledge transfer and increase bench strength.
Promote alignment with corporate and strategic goals of Comerica.
100% participation in annual business continuity testing yearly.
Achieve satisfactory or higher audits and examinations for 10 years.
98.5% Pass rate for processing achieved.
Compliance training completed in accordance with EPG schedule.
Motivated employees through special events, incentive programs and constructive feedback.
Analysis of complex trades for currency, payments and ACH trades and inquiries.
Managed multiple projects and migration of Several bank used systems such as swift, spectrum, EFX, hogan ACH, real time payments and sharepoint.
Performed yearly performance reviews for 9 employees.
02/1999 to 02/2010
Global Capital Markets AnalystComerica Bank – City, STATE,
Analyze and process over 75 various payment types for 30 different countries and within specified time frame with 99% accuracy rate.
Charged and processed 50 monthly currency account fees for customers.
Increased department gains by over 2,000.00 from previous fees not charged.
Draft issuance, stop payments and escheatment for 3 markets within different time zones.
Attended yearly swift meetings and foreign exchange user conferences for new enhancements.
12 Recommendations for improvement per year within back office department.
Maintain 2 master mailboxes for department.
Closing and reconciling 4 international systems at end of business day.
Liaise between 2 departments to internally respond to accounting inquiries and questions and preserve confidentiality.
Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Expected in 05/2013
Bachelor Of Business: International Business Management Northwood University - Midland, MI GPA:
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