Payment Operations Specialist resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven professional with over 30 years experience in the financial operations industry experienced in accounting roles. Skilled in account reconciliation, regulatory requirements, financial reporting and metrics.
Skills
Financial Accounting
Account Maintenance
Customer Relations
Foreign Currency Exchange
Risk Management and Compliance
Conflict Resolution
Escheatment
Data Analysis
Organization & Planning
Training/Development
Records Management
Check Processing
Banking Laws and Regulations
OFAC
Education
Northwood UniversityMidland, MIExpected in 05/2013 ā āBachelor Of Business: - GPA:
Work History
Farmers - Payment Operations Specialist Stryker, OH, 04/2021 - Current
Build, process and route USD and foreign currency transfers incoming and outgoing for internal/external customers within specified timeframes from platform of approximately 3,000 wires per day.
Research and resolve 15 out of balance transactions and/or items per day within established time frames.
Proved successful work within tight deadlines.
Carried out end of day duties accurately and efficiently.
Obtain confirmation and verification of funds before processing and release.
Identify and report potential suspicious activity to BSA/AML department.
Public Consulting Group - Client Service Associate Chula Vista, CA, 10/2020 - 02/2021
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Managed master calendar by scheduling and confirming appointments.
Recorded actions taken, issues resolved and checks processed for customer accounts.
Updated accounts and maintained detailed records for management.
Processed 300 news letters monthly and mailed various documentation to clients.
Comerica Bank - Global Capital Markets Manager City, STATE, 02/2010 - 02/2020
Directly oversee department's processes.
GL postings and reconciliation for over 30 accounts held in various countries.
Reviewed employment applications and references to verify qualifications.
Conducted pre-screening phone and in-person interviews for qualified candidates.
Successful implemented Spectrum fx system by 2nd quarter 2020. Worked with project team to ensure readiness including training, procedures, accounting flows, metric validation, management control review, process flow and development.
Established team priorities, maintained schedules and monitored performance for staff of 9 payment specialists.
Took preventive measures to mitigate department losses.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Ensure GCM Processing was 3% variance within Electronic services quarterly and annual financial score card targets.
Improved staff morale and reduced employee turnover by 100%.
Utilize and update workflow capability matrix monthly to enhance knowledge transfer and increase bench strength.
100% participation in annual business continuity testing.
Achieve satisfactory or higher audits/examinations for 10 years.
Compliance training completed in accordance with EPG schedule.
Motivated employees through special events, incentive programs and constructive feedback.
Analysis of complex trades for currency, payments and ACH trades and inquiries.
Managed multiple projects and migration of Several bank used systems such as swift, spectrum, EFX, hogan ACH, real time payments and sharepoint.
Performed yearly performance reviews for 9 employees.
Comerica Bank - Global Capital Markets Analyst City, STATE, 02/1999 - 02/2010
Analyze and process over 75 various payment types for 30 different countries and within specified time frame with 99% accuracy rate.
Charged and processed 50 monthly currency account fees for customers.
Increased department gains by over 2,000.00 from previous fees not charged.
Draft issuance, stop payments and escheatment for 3 markets within different time zones.
Attended yearly swift meetings and foreign exchange user conferences for new enhancements.
12 Recommendations for improvement per year within back office department.
Maintain 2 master mailboxes for department.
Closing and reconciling 4 international systems at end of business day.
Liaise between 2 departments to internally respond to accounting inquiries and questions and preserve confidentiality.
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