Pawn Broker/Pawn Manager Resume Example

· Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

· Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.

· Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

· Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.

· Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

· Greeted and maintained relationships with regular customers.

· Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Assistant to General Manager-

· Handled all New Employee paperwork, insurance applications and Unemployment submittals.

· Organized and updated employee files.

· Assisted GM with complete reorganization of company policies and procedures.

· Created evaluations, position descriptions and employee manuals for all positions/departments.

· Formatted and communicated company memos, created documents pertaining to policy change and new eligibility requirements for company health insurance.

· Helped to reevaluate starting wages and develop wage increase schedule for all positions.

· Entered financial data daily to balance accounts and produced monthly reports to track resort activity.

· Responded to online inquiries, and helped coordinate group reservations, menus, and special events.

Front Desk Manager-

· Trained staff in new software program.

· Implemented weekly training meetings.

· Oversaw all opening and closing procedures and helped customers when required.

Civil Engineering, Land Surveying, and Planning Firm

· Greeted customers by phone or in person, determined the need of customers and directing them to the appropriate party.

· Processed incoming and outgoing mail (USPS, UPS, FEDEX).

· Ordered office supplies.

· Experienced with all manner of office equipment and arranged for repair and maintenance.

· Filled out job order forms with appropriate codes and description of desired work, entered data into multiple programs and spreadsheets and created physical file folder.

· Maintained physical filing system, various manuals, and correspondence logs.

· Regularly sent correspondence and invoices to clients.

· Worked for individual Project Managers to complete specific project related tasks.

· Scheduled meetings and helped coordinate travel arrangements.

· Assisted with Payroll and HR when required.

· Assisted as substitute Survey Tech when required.