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Pawn Broker/Pawn Manager Resume Example

Resume Score: 80%

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PAWN BROKER/PAWN MANAGER
Summary

Motivational team player and leader. Organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Issue and conflict resolution
  • Relationship development
  • Process improvement
  • Administrative support
  • Customer service
  • MS Office
Experience
Pawn Broker/Pawn Manager, AAA Ultimate Pawn, September 2017-March 2020Lincoln, NE

Pawn Broker-

· Greeted customers, anticipated needs, and developed relationships built on trust with each customer.

· Tested and evaluated items brought into pawn.

· Entered data into multiple sites and systems.

· Held accountable for large purchases and loans.

· Negotiated sales based on value, investment, and time in store.

· Always provided excellent and genuine customer service.

Pawn Manager-

· Oversaw all opening and closing safety procedures, cash handling and reports.

· Interviewed, coordinated new hire paperwork and training schedule.

· Created weekly schedules, coordinated with HR for time off.

· Performed evaluations, documented verbal and written write ups, and consistently encouraged accountability.

· Delegated daily, weekly, and monthly tasks based on skillset, interest, and desired growth of the employee.

· Handled customer complaints and resolution, employee conflict resolution and communicated decisions with executive leadership.

· Participated in weekly Managers meeting to identify growth and goals, implement new procedures, and streamline communication between multiple stores.

· Maintained records for firearm purchases for the ATF.

· Regularly updated and corresponded with software provider to keep all workstations viable.

Server/Shift Lead, Famous Dave's BBQ, July 2015-September 2017Lincoln, NE

· Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

· Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.

· Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

· Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.

· Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

· Greeted and maintained relationships with regular customers.

· Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Administrative Assistant to the General Manager/Front Desk Supervisor, Flying Saddle Resort, July 2008-March 2010Alpine, WY

Assistant to General Manager-

· Handled all New Employee paperwork, insurance applications and Unemployment submittals.

· Organized and updated employee files.

· Assisted GM with complete reorganization of company policies and procedures.

· Created evaluations, position descriptions and employee manuals for all positions/departments.

· Formatted and communicated company memos, created documents pertaining to policy change and new eligibility requirements for company health insurance.

· Helped to reevaluate starting wages and develop wage increase schedule for all positions.

· Entered financial data daily to balance accounts and produced monthly reports to track resort activity.

· Responded to online inquiries, and helped coordinate group reservations, menus, and special events.

Front Desk Manager-

· Trained staff in new software program.

· Implemented weekly training meetings.

· Oversaw all opening and closing procedures and helped customers when required.

Receptionist /Administrative Assistant, Jorgensen Associates, P.C., March 2005-July 2008Jackson, WY

Civil Engineering, Land Surveying, and Planning Firm

· Greeted customers by phone or in person, determined the need of customers and directing them to the appropriate party.

· Processed incoming and outgoing mail (USPS, UPS, FEDEX).

· Ordered office supplies.

· Experienced with all manner of office equipment and arranged for repair and maintenance.

· Filled out job order forms with appropriate codes and description of desired work, entered data into multiple programs and spreadsheets and created physical file folder.

· Maintained physical filing system, various manuals, and correspondence logs.

· Regularly sent correspondence and invoices to clients.

· Worked for individual Project Managers to complete specific project related tasks.

· Scheduled meetings and helped coordinate travel arrangements.

· Assisted with Payroll and HR when required.

· Assisted as substitute Survey Tech when required.

Education and Training
Some College (No Degree)General Studies, Various Community Colleges, Various Locations
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • AAA Ultimate Pawn
  • Famous Dave's BBQ
  • Flying Saddle Resort
  • Jorgensen Associates, P.C.

School Attended

  • Various Community Colleges

Job Titles Held:

  • Pawn Broker/Pawn Manager
  • Server/Shift Lead
  • Administrative Assistant to the General Manager/Front Desk Supervisor
  • Receptionist /Administrative Assistant

Degrees

  • Some College (No Degree)

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