Efficient and detail-oriented. Reliable and task-driven with a passion for patient care and customer satisfaction.
Excellent written and verbal communication skills.
Empathic listener and persuasive speaker.
Dynamic, results-oriented problem solver.
Enjoy working as a team member as well as independently.
Enjoy working with public and diverse populations.
Establish genuine rapport with prospects, clients and patients.
Strong interpersonal skills and positive work ethic.
Self-motivated and eager to learn.
Ability to multi-tasks many projects at once.
Skills
Health promotion
Equipment transportation
Patient escorting
Supplies delivery
Equipment disinfection
People skills
Medical terminology
Decision making
Critical thinking
Service-oriented
Verbal and written communication
Computer literacy
Microsoft word proficient
PowerPoint proficient
Cash handling
Customer service
Experience
Patient Transporter, 01/2022 to Current Unc Health Care Systems – Smithfield, NC,
Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Comforted patients and families by offering support and encouragement.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.
Maintained confidentiality of patient data and condition to safeguard health information.
Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
Warmly greeted patients and visitors and made each feel welcome.
Cleaned, sanitized and moved hospital equipment.
Responded to emergency situations to help with lifting and transporting patients.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Cashier, 11/2021 to 01/2022 The Tjx Companies, Inc. – Wylie, TX,
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Tier 1 Technical Support Advisor, 10/2017 to 11/2018 Foot Locker – Goldsboro, NC,
Responded to support tickets within established timeframe to improve customer service.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Assisted in technical support process refinement to improve customer service and support.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Backed up data each evening, helping alleviate lost information following malware incident.
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Provided assistance with troubleshooting iOS software.
Transferred customers to proper advisors depending on customers needs.
Set up appointments for repairs and replacements.
Cashier, 02/2017 to 01/2018 The Home Depot Inc – City, STATE,
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
High School Diploma: , Expected in 12/2012 Penn Foster High School - Scranton, PA, GPA:
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