Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Efficient and detail-oriented. Reliable and task-driven with a passion for patient care and customer satisfaction.
Excellent written and verbal communication skills.
Empathic listener and persuasive speaker.
Dynamic, results-oriented problem solver.
Enjoy working as a team member as well as independently.
Enjoy working with public and diverse populations.
Establish genuine rapport with prospects, clients and patients.
Strong interpersonal skills and positive work ethic.
Self-motivated and eager to learn.
Ability to multi-tasks many projects at once.

Skills
  • Health promotion
  • Equipment transportation
  • Patient escorting
  • Supplies delivery
  • Equipment disinfection
  • People skills
  • Medical terminology
  • Decision making
  • Critical thinking
  • Service-oriented
  • Verbal and written communication
  • Computer literacy
  • Microsoft word proficient
  • PowerPoint proficient
  • Cash handling
  • Customer service
Experience
Patient Transporter, 01/2022 to Current
Unc Health Care SystemsSmithfield, NC,
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Comforted patients and families by offering support and encouragement.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Warmly greeted patients and visitors and made each feel welcome.
    Cleaned, sanitized and moved hospital equipment.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Cashier, 11/2021 to 01/2022
The Tjx Companies, Inc.Wylie, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Tier 1 Technical Support Advisor, 10/2017 to 11/2018
Foot LockerGoldsboro, NC,
  • Responded to support tickets within established timeframe to improve customer service.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Provided assistance with troubleshooting iOS software.
  • Transferred customers to proper advisors depending on customers needs.
  • Set up appointments for repairs and replacements.
Cashier, 02/2017 to 01/2018
The Home Depot IncCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
High School Diploma: , Expected in 12/2012
Penn Foster High School - Scranton, PA,
GPA:
Certifications

BLS and CPR certified

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Resume Overview

School Attended

  • Penn Foster High School

Job Titles Held:

  • Patient Transporter
  • Cashier
  • Tier 1 Technical Support Advisor
  • Cashier

Degrees

  • High School Diploma

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