LiveCareer-Resume

patient transporter resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Additionally, a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Transportation
  • Exam Room Preparation
  • Patient Transport
  • Health Promotion
  • Patient Safety
  • Equipment Disinfection
  • Customer Service
  • Problem Resolution
  • Patient Communication
Education and Training
Milwaukee Area Technical College Remote, Expected in 10/2023 GED : - GPA :
Destinations Career Academy Remote, Expected in 06/2023 High School Diploma : - GPA :
Certifications
  • Cyber Security Training - 2021
Experience
Heartland Health - Patient Transporter
Albany, MO, 12/2022 - 03/2023
  • Greeted patient and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Disinfected and properly stored transport equipment.
  • Stored equipment in designated areas to keep hallways clear of clutter.
  • Secured IV connections, tubing and other medical devices for safe transport.
  • Offered blankets, checked modesty and engaged in appropriate conversation.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
  • Utilized transportation EMR system to record transport and report information.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Carried messages or documents between departments.
  • Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Mcdonald's - Crew Trainer
Penn Hills, PA, 02/2022 - 07/2022
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Documented performance, safety and customer service needs to improve operations.
  • Assisted in hiring crew members to expedite on-boarding process.
City Of Louisville, Ky - Park Worker II
Louisville, KY, 11/2021 - 02/2022
  • Cleaned and maintained public areas, removed snow and collected trash and litter.
  • Monitored activities at beaches and parking lots, enforced park rules, maintained physically safe environment and delivered basic first aid.
  • Collected park entrance fees, issued permits and accounted for money collected, maintained beach, campground and nature trails, mowed lawns and trimmed weeds to keep park attractive.
  • Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
  • Conducted park improvement projects such as painting and made minor repairs to restroom fixtures, displays, furniture, picnic tables and benches.
  • Set up and tore down rental areas for specific uses and events, opened buildings and grounds, monitored events during guest use and prepared and sold concession items.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Great Wolf Lodge - Attractions Attendant
Princeton, MA, 08/2021 - 11/2021
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Trugreen - Customer Service Representative
Wyoming, IA, 02/2021 - 05/2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Spartannash - Customer Service Manager
Bellevue, NE, 11/2020 - 02/2021
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Evaluated and authenticated returns, exchanges and voids.
Giant Eagle - Crew Member
New Stanton, PA, 09/2020 - 10/2020
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Assisted management with inventory control and stock ordering.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Assisted patrons in making menu selections.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
Trugreen - Customer Service Representative
York, PA, 10/2017 - 10/2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Developed strong customer relationships to encourage repeat business.
  • Cleaned and maintained Restrooms and Sales Floor.
  • Made sure Gas Pumps were in working order.
  • Maintained the Safety and Security of customers and Employees.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Additional Information
  • AV/Tech Volunteer, St. Jacobi Lutheran Church & School, Nov 2021-Present
  • AV/Tech, Usher/Greeter & Lawn Maintenance, Divine Peace Lutheran Church, May 2018-Nov 2021
  • Volunteer, Milwaukee County Parks, May 2014-Nov 2020

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Resume Overview

School Attended

  • Milwaukee Area Technical College
  • Destinations Career Academy

Job Titles Held:

  • Patient Transporter
  • Crew Trainer
  • Park Worker II
  • Attractions Attendant
  • Customer Service Representative
  • Customer Service Manager
  • Crew Member
  • Customer Service Representative

Degrees

  • GED
  • High School Diploma

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