Professional customer service and skill, offering experience with private and public sectors. Ensuring high standards of service quality and culturally competent care to a wide variety of customers and patients with diverse needs.
Skills
Data collection
Performance monitoring
Research expertise
Data entry
Report writing
Customer service
Organization
Supervision
First Aid/CPR
Communications
Patient focused care
Efficient and reliable team player
Compassionate care giver
Committed team player
Adaptable
Professional bedside manner
Patient evaluation and intervention
Bilingual English & French
Experience
11/2020 to Current
Patient TransporterFrancisan Health – Greenwood, IN,
Checked wheelchair and stretcher functionality prior to patient pick up.
Maintained all schedules by delivering patients safely and on time to procedure rooms.
Moved patients in and out of vehicles and lifted on and off beds.
Provided patient transport using various equipment and adhered to safety protocols.
Used two-way radio phone for communication, notifying of any delays in transport.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Picked up requested orders to move equipment and supplies to assigned treatment areas.
Facilitated best care by developing strong and trusting rapport with patient.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Used mobility devices to transport patients.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Maintained schedules by delivering patients safely and on time to procedure rooms.
Cleaned, disinfected and prepared rooms for incoming patients.
Couriered items within hospital, delivering to appropriate individuals.
Transport items to laboratory or pharmacy, verifying proper documentation and delivery to authorized personnel.
Responded to emergency medical calls, security calls, or fire alarms.
Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
08/2014 to 08/2018
Monitoring Evaluation OfficerSherwin-Williams – Miami Beach, FL,
Created and optimized monitoring and evaluation systems in line with program objectives.
Collected, analyzed and reported on field performance data.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Observed workers to check compliance with company guidelines.
Mentored new employees to deliver constructive feedback to increase understanding of job duties.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Compiled data gathered from various sources, analyzing and writing reports on findings
06/2012 to 07/2017
Transportation Aide/ House Orderly St. Andrews Hospital – City, STATE,
Facilitated best care by developing strong and trusting rapport with patient.
Provided patient transport using various equipment and adhered to safety protocols.
Checked wheelchair and stretcher functionality prior to patient pick up.
Maintained all schedules by delivering patients safely and on time to procedure rooms.
Responded to emergencies, providing first aid and CPR with speed and skill.
Recognized by management for providing exceptional customer service.
Maintained team compliance with standards.
I also sit psychiatric patients during weekends as per a special arrangement with management
08/2009 to 10/2012
Customer Service AssociateAcacia Hotel – City, STATE,
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Maintained clean and presentable reception area to maintain professional business reputation.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Computed guest billings and posted charges to room accounts.
Set guest and group reservations and processed check-ins and check-outs.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Education and Training
Expected in 06/2014 to to
Bachelor of Arts: Communications African University College of Communications - Accra, Ghana GPA:
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