Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Patient Service Representative with almost 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction. Ready to bring almost 4 years of relevant work experience to your team.

  • Patient Engagement
  • Gathering Information From Patients
  • Patient Needs Assessment and Referral
  • Resolving Problems
  • Insurance Information Collection
  • Calm and Effective Under Pressure
  • Insurance Verification
  • Multi-Line Telephone Systems
  • Telephonic Triage
  • Outbound Calling
  • Patient Appointment Management
  • Patient Service and Assistance
  • Reliability and Dedication
  • Punctual and Hardworking
  • Check in/Check out patients
  • Pick up and sort mail daily
  • Process/maintain medical records requests weekly
  • Scan documents into patients records
Work History
12/2018 to Current Patient Services Representative Revohealth | Waconia, MN,
  • Assisted patients in filling out check-in and payment paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Answer incoming calls. Direct/redirect calls to the proper party.
  • Respond quickly to meet customer needs resolve problems.
  • Process/maintain medical record requests weekly.
  • Scan documentations into patients records

11/1989 to 03/1999 Sales Associate Farfetch | New York, NY,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
05/1999 to 04/2017 Area Sales Manager Mclane Company, Inc. | Athens, GA,
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Hired, trained and managed sales staff and administered and implemented to support area sales goals.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Analyzed sales data and kept up to date with market trends.
  • Held weekly meetings with sales associates to identify techniques to overcome sales obstacles.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing customers trust in our store.
  • Led targeted training programs to educate staff on any new developmental strategies
  • Hired, mentored and motivated new Area Sales Managers
Expected in 06/1978 High School Diploma | Overbrook High School, Philadelphia, PA GPA:

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    School Attended

    • Overbrook High School

    Job Titles Held:

    • Patient Services Representative
    • Sales Associate
    • Area Sales Manager


    • High School Diploma

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