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Patient Services Representative Resume Example

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PATIENT SERVICES REPRESENTATIVE
Summary

Helpful Patient Service Representative with 2 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Athena and Cerner programs and commitment to patient happiness.

Skills
  • Insurance
  • Money
  • Multitasking
  • Spanish
  • Technician
  • Translating
  • P>Insurance verifying
  • P>English Fluency
  • P>Spanish Fluency
  • P>Teamwork
  • P>Clerical
  • Appointment confirmation
Experience
Company NameCity, StatePatient Services Representative 02/2019 to Current
  • Balanced deposits and credit card payments each day.
  • Generated monthly statements to check outstanding balances.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Explained plans for treatment and payment options.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Athena to schedule appointments.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Corrected errors on Cerner as well as inputting providers information
  • Submitted services For the visit on Cerner and Athena
Company NameCity, StateBartender03/2015 to Current
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up bar for operation, obtained cash bank and stocked service bar.
Company NameCity, StatePharmacy Technician02/2016 to 04/2019
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Processed incoming drug orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
Company NameCity, StateHostess Trainer10/2013 to 01/2015
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained all the new incoming hostesses
  • Showed proper way of seating every server as to not overwhelm them
  • Train new employees as to how to properly close the front of house
Education and Training
Associate of Science2018Tulsa Community College, City, State
  • Coursework in English, chemistry and Algebra
No Degree:Pharmacy Technology2015Tulsa Job Corps Center, City, State
High School Diploma2015Tulsa Job Corps, City
Associate of Applied Science:Nursing Expected in 2023Oklahoma State University Institute Of Technology - Okmulgee, City, State
Languages
  • English Fluency
  • Spanish Fluency
Certifications

  • BLS

  • CPR

Software

  • Athena

  • Cerner

  • Office

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Resume Overview

School Attended

  • Tulsa Community College
  • Tulsa Job Corps Center
  • Tulsa Job Corps
  • Oklahoma State University Institute Of Technology - Okmulgee

Job Titles Held:

  • Patient Services Representative
  • Bartender
  • Pharmacy Technician
  • Hostess Trainer

Degrees

  • Associate of Science 2018
    No Degree : Pharmacy Technology 2015
    High School Diploma 2015
    Associate of Applied Science : Nursing Expected in 2023

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