patient services representative resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Focused Customer Service Specialist with over 5 years of hands-on experience. Skillful in handling questions or issues amongst team members and customers. Well-versed in coordinating most efficient strategies for speedy and hospitable service. Proactive and friendly professional with strengths in customer service, time management and effective planning.

  • Customer assistance
  • Staff leadership
  • EPIC/EHR (Electronic Health Record)
  • SBAR
  • Medical Terminology
  • Scheduling appointments
  • eCare
  • Insurance verification
  • Willingness to learn
  • High communication skills
  • Friendly, positive attitude
  • Relationship building
  • Team collaboration
  • Quality control
  • Time management
  • Proper phone etiquette
  • Bilingual - Spanish
  • Outlook Mail
  • Google Drive, Docs, Sheets, and Slides
  • Microsoft Word and Excel
03/2022 to Current Patient Services Representative Revohealth | Otsego, MN,
  • Primary Care & Specialties Float PSR: Internal Medicine, Family Medicine, Pediatrics, Urgent Care, OB/GYN, Breast Health & Surgical Oncology, Nutrition, Integrative Medicine, Ophthalmology/Optometry, Audiology, ENT (Otolaryngology)
  • Operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
  • Schedules and registers patient appointments and information on EPIC/EHR (Electronic Health Record).
  • Accesses EPIC/EHR (Electronic Health Record) to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Referred patients to appropriate professionals and services.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Balances cash sheet and cash drawer in accordance with performance standards.
  • Operates a multi-line telephone console.
  • Completes clerical and other front desk support.
08/2021 to 02/2022 Concierge Team Member Vacasa | Orondo, WA,
  • Greeted guests and provided personalized support to meet unique needs and promote brand loyalty.
  • Rectified unacceptable situations quickly through active listening and effective communication.
  • Facilitated research of retailers, restaurants and visitor spots within the center and in the surrounding area to the center to provide knowledgeable guidance.
  • Worked closely with team members from multiple departments like security, engineering, and housekeeping within the center to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Passed along constructive criticism from guests and retailers and provided possible solutions to mall management to create an all-around better experience for everyone.
10/2016 to 07/2021 Food Service Team Member Twice Daily | Bellevue, TN,
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Provided fast, friendly and knowledgeable service to find workable solutions for customers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Trained new hires the correct way to perform tasks.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers and management to accomplish goals and address issues related to our products and services.
  • Ability to follow instructions and stay productive at all times.
  • Adapted to changes made in corporate policies.
  • Communicated with customers and coworkers on best ways to handle issues at hand.
Education and Training
Expected in 12/2022 to to Associate of Arts | Sociology San Jose City College, San Jose, CA GPA:
  • Completed coursework in English, Sociology, and Math.
  • PUENTE Member - PUENTE is an academic, counseling and mentoring program of support for students to build the skills necessary for success in both academic and career goals while in community college. Worked closely with my Counselor, English Instructor and Mentor to prepare for transfer to four-year colleges and universities.
  • Took on writing opportunities including unpaid freelance assignments and local poetry open mic nights outside of class.
  • Created an open dialogue for classmates to feel comfortable and speak out in class discussions.
Expected in 06/2016 to to High School Diploma | Pioneer High School, San Jose, CA GPA:
  • Yearbook Staff Member - Created pages on different school subjects and organizations within their school. Became proficient in interviewing, photography, and copywriting. Learned applications Photoshop, InDesign, and Illustrator. Worked with Pony Express, Pioneer's school newspaper. Completed a SoCal Yearbooks Workshop with fellow staff members. August 2014 - June 2016
  • Track and Field Team Member - Competed in field events, Shotput and Discus. Made it to postseason in final season. January 2014 - June 2016
  • Accelerated, Honors, and AP English courses were taken.
  • Adult and Pediatric First Aid/CPR/AED, American Red Cross - Issued: 31 July 2021 - Valid until: 31 July 2023
  • Unpaid Part-time Freelance Content Writer for Rookie Magazine - Communicated with section copy editor to receive assignments and clarify project details. Authored strategic content using appropriate tone and language to meet objectives. Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines. Took constructive criticism and used it to constantly improve writing. Helped newer copywriters on what editors searched for in submissions. - April 2016 to October 2018

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Resume Overview

School Attended

  • San Jose City College
  • Pioneer High School

Job Titles Held:

  • Patient Services Representative
  • Concierge Team Member
  • Food Service Team Member


  • Associate of Arts
  • High School Diploma

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