(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Capable medical administrative professional with 6+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in English and Spanish.

  • HIPAA Compliant
  • Knowledge of medical terminology
  • Exceptional customer service
  • Management of patient charts
  • Conflict resolution
  • Proficient computer knowledge
  • Proficient in Microsoft Office
  • Fast typing
  • Front desk support
  • Displays excellent teamwork
  • Patient greeting
  • Interpreting physician orders
DeVry University ONLINE, Expected in 04/2022 Bachelor of Science : Computer Information Systems - GPA :
  • Dean's List [Multiple Semesters]
Work History
Lehigh Valley Hospital & Health - Patient Services Representative
Blakeslee, PA, 01/2021 - Current
  • Greets and registers patients in a friendly and service oriented manner.
  • Facilitates communication between patients and various departments and staff.
  • Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
  • Collects and logs all co-pays and fees.
  • Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
  • Enters data in an accurate and efficient manner.
  • Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
  • Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
  • Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
  • Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience.
  • Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
  • Obtains proper authorization and identification prior to release of confidential medical records.
  • Recommends service improvements to minimize recurring patient issues and complaints.
Dent Neurologic Institute - Surgical Coordinator II
Amherst, NY, 07/2019 - 01/2021
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Scheduled and prepared an average of 60 surgeries a month.
  • Counseled patients on proposed surgery explaining what to expect before, during, and after surgery.
  • Discussed financial obligations depending on their insurance and choice of surgery.
  • Scheduled patients into surgical scheduling system, One Medical Passport.
  • Verified insurance coverage and obtained pre-authorizations.
  • Prepared surgical charts for the surgeon.
  • Ensured surgeon’s personal calendar is up to date with all upcoming surgeries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
ColumbiaDoctors Department Of Ophthalmology - Medical Secretary
City, STATE, 06/2017 - 07/2019
  • Managed physician’s daily clinical schedule to ensure smooth workflow.
  • Triaged all incoming patient calls for Ocular Oncology Division.
  • Placed radiology and lab orders through Allscripts (EMR) and informed physician to sign off on all orders at end of day.
  • Obtained authorizations for specialized compound medication, radiology scans, In-office procedures, and surgical procedures.
  • Coordinated all Ocular Oncology studies by ensuring protocol was followed and all certified staff are present.
  • Coordinated with other departments when multi-department surgeries were required for patient care.
  • Attended meetings with management to give updates on how division is progressing and recommend any changes that could help division progress further.
  • Managed physician’s academic calendar to ensure clinical schedule reflects time away.
  • Proofread all physician’s dictations before sending to referring doctors.
  • Arranged travel and accommodations for conferences (domestic and foreign).
  • Assisted in the completion and submission of financial disclosure forms, expense reports, and tax forms for different conferences.
  • Updated and maintained physician's curriculum vitae (CV).

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Patient Services Representative
  • Surgical Coordinator II
  • Medical Secretary


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: