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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Capable medical administrative professional with 6+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in English and Spanish.

Skills
  • HIPAA Compliant
  • Knowledge of medical terminology
  • Exceptional customer service
  • Management of patient charts
  • Conflict resolution
  • Proficient computer knowledge
  • Proficient in Microsoft Office
  • Fast typing
  • Front desk support
  • Displays excellent teamwork
  • Patient greeting
  • Interpreting physician orders
Education
DeVry University ONLINE, Expected in 04/2022 Bachelor of Science : Computer Information Systems - GPA :
  • Dean's List [Multiple Semesters]
Work History
Lehigh Valley Hospital & Health - Patient Services Representative
Blakeslee, PA, 01/2021 - Current
  • Greets and registers patients in a friendly and service oriented manner.
  • Facilitates communication between patients and various departments and staff.
  • Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
  • Collects and logs all co-pays and fees.
  • Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
  • Enters data in an accurate and efficient manner.
  • Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
  • Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
  • Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
  • Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience.
  • Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
  • Obtains proper authorization and identification prior to release of confidential medical records.
  • Recommends service improvements to minimize recurring patient issues and complaints.
Dent Neurologic Institute - Surgical Coordinator II
Amherst, NY, 07/2019 - 01/2021
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Scheduled and prepared an average of 60 surgeries a month.
  • Counseled patients on proposed surgery explaining what to expect before, during, and after surgery.
  • Discussed financial obligations depending on their insurance and choice of surgery.
  • Scheduled patients into surgical scheduling system, One Medical Passport.
  • Verified insurance coverage and obtained pre-authorizations.
  • Prepared surgical charts for the surgeon.
  • Ensured surgeon’s personal calendar is up to date with all upcoming surgeries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
ColumbiaDoctors Department Of Ophthalmology - Medical Secretary
City, STATE, 06/2017 - 07/2019
  • Managed physician’s daily clinical schedule to ensure smooth workflow.
  • Triaged all incoming patient calls for Ocular Oncology Division.
  • Placed radiology and lab orders through Allscripts (EMR) and informed physician to sign off on all orders at end of day.
  • Obtained authorizations for specialized compound medication, radiology scans, In-office procedures, and surgical procedures.
  • Coordinated all Ocular Oncology studies by ensuring protocol was followed and all certified staff are present.
  • Coordinated with other departments when multi-department surgeries were required for patient care.
  • Attended meetings with management to give updates on how division is progressing and recommend any changes that could help division progress further.
  • Managed physician’s academic calendar to ensure clinical schedule reflects time away.
  • Proofread all physician’s dictations before sending to referring doctors.
  • Arranged travel and accommodations for conferences (domestic and foreign).
  • Assisted in the completion and submission of financial disclosure forms, expense reports, and tax forms for different conferences.
  • Updated and maintained physician's curriculum vitae (CV).

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Patient Services Representative
  • Surgical Coordinator II
  • Medical Secretary

Degrees

  • Bachelor of Science

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