Patient Services Representative resume example with 8+ years of experience
(555) 432-1000 - - resumesample@example.com - -
Dedicated, reliable and self-motivated individual with excellent understanding of Emergency/Urgent Care registration/discharge and administration throughout 8 years of tenure. Career minded to obtain longevity within Integris Canadian Valley Hospital system. Adaptable with strong work ethics of integrity, honesty, dependability, punctuality, loyalty and leadership. Strong desire to excel in all aspects of life and career. Maintains professional work dress/image. Adheres strictly to company policy /procedures and guidelines. History of strong collection results. Strong proficiency in medical terminology and familiar with MS office. Entrusted to train new employees. Provide supportive guidance on ways to improve tasks/skills/job functions for trainees. Energetic- hard worker contributing to consistent quick registration and discharge of patients while maintaining accuracy. Complete confidentiality of patient information. Outgoing and friendly with positive patient survey results. Determined motivation for success.
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Oklahoma State University - Oklahoma City - Oklahoma City, OK
Associates in General Enterprise Development
expected graduation Spring 2022.
Eastern Gateway Community College - Steubenville, OH
Redlands Community College - El Reno, OK
University of Central Oklahoma - Edmond, OK
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Explained policies, procedures and services to patients.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provide exemplary customer service while working in a fast pace, high stress environment of Emergency Department and Outpatient Registration.
- Train and mentor new hires.
- Possess ability to use analytical thinking to resolve situations due to 6 year experience at Integris Canadian Valley Hospital.
- Compliant with EMTALA, Medicare, JCAHO, HIPPAA and third-party contracts policies, procedures and guidelines.
- Communicate effectively via phone, email, radio and verbally to staff and departments to coordinate exceptional care.
- Respond to patient and staff concerns and inquiries professionally and efficiently.
- Assemble registration paperwork and place identification bands on patient.
- Effectively communicate financial obligations to patients and collect fees at time of service.
- Apply HIPAA privacy and security regulations while handling patient information, verifying demographics and insurance information to register patients while obtaining necessary signatures for privacy laws and consent for treatment.
- Organize and maintain records by updating and obtaining both personal and financial information from patients.
- Follows rules and policies to insure safety of staff and patients. Promptly reports any hazards.
- Apply knowledge of payer requirements and utilize on-line eligibility systems to verify patient coverage and policy limitations.
- Call insurance companies and verify patient coverage.
- Serve as first point of contact in Urgent Care setting while remaining calm and assisting patients.
- Communicate effectively verbally/written
- Register patients in NEXTGEN system and paper charts.
- Schedule referrals and appointments for patients.
- Run reports, balance cash drawer for deposit at end of every shift.
- Maintain absolute confidentiality at all times to adhere to regulations of HIPPA, EMTALA, Medicare, and Medicaid.
- Maintain a clean and safe environment for staff and patients. Reported safety hazards .
- Train new hires on office policies, procedures and job duties including scheduling, insurance, billing, and computer applications.
- Flexible in working other jobs where needed.
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Resume Overview
School Attended
- Oklahoma State University - Oklahoma City
- Eastern Gateway Community College
- Redlands Community College
- University of Central Oklahoma
Job Titles Held:
- Patient Services Representative
- Patient Access Specialist
- Patient Access Representative
Degrees
- Some College (No Degree)
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy