Patient Services Representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated, reliable and self-motivated individual with excellent understanding of Emergency/Urgent Care registration/discharge and administration throughout 8 years of tenure. Career minded to obtain longevity within Integris Canadian Valley Hospital system. Adaptable with strong work ethics of integrity, honesty, dependability, punctuality, loyalty and leadership. Strong desire to excel in all aspects of life and career. Maintains professional work dress/image. Adheres strictly to company policy /procedures and guidelines. History of strong collection results. Strong proficiency in medical terminology and familiar with MS office. Entrusted to train new employees. Provide supportive guidance on ways to improve tasks/skills/job functions for trainees. Energetic- hard worker contributing to consistent quick registration and discharge of patients while maintaining accuracy. Complete confidentiality of patient information. Outgoing and friendly with positive patient survey results. Determined motivation for success.

  • Dependable in carrying out responsibilities to completion
  • Communicate clearly and effectively verbally, written/email, radio
  • Demonstrates excellent listening skills
  • Ability to remain calm in emergency or high stress situations
  • Positive attitude, self motivated
  • Exemplifies strong work ethics including reliability, integrity, punctuality, quality, loyalty
  • Exemplary Customer Service
  • Medical/Insurance Billing - ICD-10
  • Microsoft Office
  • Problem Solver
  • Attention to detail
  • Active Learning
  • Patient scheduling
  • Co-payment collection
  • Specialist referrals
  • Insurance company knowledgeable
  • Payment processing
  • Appointment scheduling
Education and Training
Expected in
: General Studies
Oklahoma State University - Oklahoma City - Oklahoma City, OK

Associates in General Enterprise Development

expected graduation Spring 2022.

Expected in
: General Studies
Eastern Gateway Community College - Steubenville, OH
Expected in
: Pre-nursing Studies
Redlands Community College - El Reno, OK
Expected in
: General Studies
University of Central Oklahoma - Edmond, OK
01/2022 to Current
Patient Services Representative Common Spirit Rancho Cordova, CA,
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Explained policies, procedures and services to patients.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
11/2015 to 01/2022
Patient Access Specialist Children's Memorial Hospital Evanston, IL,
  • Provide exemplary customer service while working in a fast pace, high stress environment of Emergency Department and Outpatient Registration.
  • Train and mentor new hires.
  • Possess ability to use analytical thinking to resolve situations due to 6 year experience at Integris Canadian Valley Hospital.
  • Compliant with EMTALA, Medicare, JCAHO, HIPPAA and third-party contracts policies, procedures and guidelines.
  • Communicate effectively via phone, email, radio and verbally to staff and departments to coordinate exceptional care.
  • Respond to patient and staff concerns and inquiries professionally and efficiently.
  • Assemble registration paperwork and place identification bands on patient.
  • Effectively communicate financial obligations to patients and collect fees at time of service.
  • Apply HIPAA privacy and security regulations while handling patient information, verifying demographics and insurance information to register patients while obtaining necessary signatures for privacy laws and consent for treatment.
  • Organize and maintain records by updating and obtaining both personal and financial information from patients.
  • Follows rules and policies to insure safety of staff and patients. Promptly reports any hazards.
  • Apply knowledge of payer requirements and utilize on-line eligibility systems to verify patient coverage and policy limitations.
  • Call insurance companies and verify patient coverage.
10/2013 to 11/2015
Patient Access Representative Sanford Health Algona, IA,
  • Serve as first point of contact in Urgent Care setting while remaining calm and assisting patients.
  • Communicate effectively verbally/written
  • Register patients in NEXTGEN system and paper charts.
  • Schedule referrals and appointments for patients.
  • Run reports, balance cash drawer for deposit at end of every shift.
  • Maintain absolute confidentiality at all times to adhere to regulations of HIPPA, EMTALA, Medicare, and Medicaid.
  • Maintain a clean and safe environment for staff and patients. Reported safety hazards .
  • Train new hires on office policies, procedures and job duties including scheduling, insurance, billing, and computer applications.
  • Flexible in working other jobs where needed.

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Resume Overview

School Attended

  • Oklahoma State University - Oklahoma City
  • Eastern Gateway Community College
  • Redlands Community College
  • University of Central Oklahoma

Job Titles Held:

  • Patient Services Representative
  • Patient Access Specialist
  • Patient Access Representative


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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