Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Objective: Healthcare setting (CPT): Hospitals, Clinical Laboratory, Community Health Center, Doctors office.

  • Administrative
  • Approach
  • Charts
  • Customer satisfaction
  • Customer service
  • Documentation
  • Phlebotomist
  • Recording
  • Scheduling
  • Technician
  • Answering phones
  • Time Management
  • Transportation
  • Patient services coordination
  • Outpatient services
  • Client-focused service
  • Direct patient care and advocacy
  • Technical support services
  • Prioritizing patients
  • Patient reception
  • Patient and caregiver education
  • Personal service
  • Patient relationships
  • Patient interviewing skills
  • Patient care standards
  • Intake services
  • Service processes
  • Member service and support
  • Quality patient care
  • Service agreements
  • Crisis services coordination
  • Customer service skills
  • Individual service plans
  • Patient data confidentiality
  • Patient room hygiene
  • Verifying patient data
  • Providing customer service
  • Patient needs assessment
  • Janitorial services
  • Customer service experience
  • Foodservice
  • Patient transportation
  • Patient rounds
  • Educating patients and families
  • Immunization services
  • Patient reaction monitoring
  • Service writer assistance
  • Patient screening
  • Patient care scheduling
  • Patient scheduling
  • Excellent personal service experience
  • Background in patient screening
  • Dedicated patient advocate
  • Customer service focus
  • In-home care services
  • Geriatric patient care
  • Patient charting and reporting
  • Client services /LEADERSHIP SKILLS
10/2017 to Current Patient Service Technician/Certified Phlebotomist Phoenix Home Care And Hospice | Nixa, MO,
  • Customer service.
  • Projects Project Title: Growing In Health Careeer Description: Dedicated to provide excellent service to patients using a compassionate and caring approach.
  • As a phlebotomist it is my duty to ease the patient an also explaining the importance of the procedure how important it is to the understanding before performing a venipuncutre.It is also rewarding to be a part of the team who tries to diagnose the patient´s problem.
  • Duration: Role: Certified phlebotomist Technician Team Members:.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified collection orders and communicated discrepancies to nurses.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Traveled to over 25 nursing facilities per 1year to collect blood and specimens.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
06/2014 to 03/2020 Home Caregiver IHSS Cargiver | City, STATE,
  • Safe patient handling, Emergency responding,Time Management, Sanitation Standards,Communication, Assessing&Recording daily Vitals&Bloodsugar,Prepared meals,Assit w/Daily hygiene& Daily Activities, Scheduling Docotors appointments and Transportation to Doctors appointments.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Completed data entries in charts and logbooks to document client progress.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Monitored client behaviors and emotional states, reporting concerns to Doctors and documenting information in files.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Transported client to doctor's appointments and to complete other related errands.
  • Pre-donation medical screening w/established guidelines, determines HCT with the use of hematastat.
  • Takes pride in customer satisfaction, asses donor suitability, engages in set ups & disconnecting procedures of plasmapheresis machine on donors.
  • Maintain accurate and thorough documentation of donors charts and Perform general administrative duties including greeting donors and answering phones in a friendly manner.
  • Handling donors reactions in accordance with established guidelines.
  • Handle collection of specimens using standard phlebotomist techniques.
  • Record checking &verification of donors.
  • Checked for leaks and defects on vacuum and mechanical assemblies.
  • Installed p machinery and PSC equipment along with new and replacement parts.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Monitored and logged all parts and devices used on each service call.
  • Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Managed quality control and maintained high level of customer satisfaction.
  • Drove team performance through effective training, coaching and motivation of line employees.
Education and Training
Expected in 08/2016 Certified Phlebotomist Technician | AUMT Institute, Summit Career College, Ontario, CA GPA:
Licensed Vocational Nurse
Expected in 01/2014 High School Diploma | Options For Youth-San Bernardino, Fontana, CA GPA:
Activities and Honors

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School Attended

  • AUMT Institute, Summit Career College
  • Options For Youth-San Bernardino

Job Titles Held:

  • Patient Service Technician/Certified Phlebotomist
  • Home Caregiver
  • TECHNICIAN/DESIGNATED TRAINER/Certified Phlebotomist Technician


  • Certified Phlebotomist Technician
  • High School Diploma

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