Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Objective: Healthcare setting (CPT): Hospitals, Clinical Laboratory, Community Health Center, Doctors office.
Skills
Administrative
Approach
Charts
Customer satisfaction
Customer service
Documentation
Phlebotomist
Recording
Scheduling
Technician
Answering phones
Time Management
Transportation
Patient services coordination
Outpatient services
Client-focused service
Direct patient care and advocacy
Technical support services
Prioritizing patients
Patient reception
Patient and caregiver education
Personal service
Patient relationships
Patient interviewing skills
Patient care standards
Intake services
Service processes
Member service and support
Quality patient care
Service agreements
Crisis services coordination
Customer service skills
Individual service plans
Patient data confidentiality
Patient room hygiene
Verifying patient data
Providing customer service
Patient needs assessment
Janitorial services
Customer service experience
Foodservice
Patient transportation
Patient rounds
Educating patients and families
Immunization services
Patient reaction monitoring
Service writer assistance
Patient screening
Patient care scheduling
Patient scheduling
Excellent personal service experience
Background in patient screening
Dedicated patient advocate
Customer service focus
In-home care services
Geriatric patient care
Patient charting and reporting
Client services /LEADERSHIP SKILLS
Experience
10/2017 to CurrentPatient Service Technician/Certified PhlebotomistPhoenix Home Care And Hospice | Nixa, MO,
Customer service.
Projects Project Title: Growing In Health Careeer Description: Dedicated to provide excellent service to patients using a compassionate and caring approach.
As a phlebotomist it is my duty to ease the patient an also explaining the importance of the procedure how important it is to the understanding before performing a venipuncutre.It is also rewarding to be a part of the team who tries to diagnose the patient´s problem.
Duration: Role: Certified phlebotomist Technician Team Members:.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Verified collection orders and communicated discrepancies to nurses.
Labeled blood vials with critical information like time of collection, date, and patient name.
Coordinated workflow based on stat, schedule, or outpatient needs.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Conducted bleeding time tests and updated results into paper or electronic charts.
Traveled to over 25 nursing facilities per 1year to collect blood and specimens.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
06/2014 to 03/2020Home CaregiverIHSS Cargiver | City, STATE,
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Completed data entries in charts and logbooks to document client progress.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Monitored client behaviors and emotional states, reporting concerns to Doctors and documenting information in files.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Transported client to doctor's appointments and to complete other related errands.
10/2016 to 02/2018TECHNICIAN/DESIGNATED TRAINER/Certified Phlebotomist TechnicianBIOMAT USA PHLEBOTOMIST/DONOR CENTER | City, STATE,
Pre-donation medical screening w/established guidelines, determines HCT with the use of hematastat.
Takes pride in customer satisfaction, asses donor suitability, engages in set ups & disconnecting procedures of plasmapheresis machine on donors.
Maintain accurate and thorough documentation of donors charts and Perform general administrative duties including greeting donors and answering phones in a friendly manner.
Handling donors reactions in accordance with established guidelines.
Handle collection of specimens using standard phlebotomist techniques.
Record checking &verification of donors.
Checked for leaks and defects on vacuum and mechanical assemblies.
Installed p machinery and PSC equipment along with new and replacement parts.
Worked from layout and work order, created programs and set up machines to produce required parts.
Monitored and logged all parts and devices used on each service call.
Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
Completed logs and job reports for completed and pending service calls at shift end.
Inspected equipment and systems to identify issues and reported problems to repair technicians.
Managed quality control and maintained high level of customer satisfaction.
Drove team performance through effective training, coaching and motivation of line employees.
Education and Training
Expected in 08/2016Certified Phlebotomist Technician | AUMT Institute, Summit Career College, Ontario, CAGPA: Licensed Vocational Nurse
Expected in 01/2014High School Diploma | Options For Youth-San Bernardino, Fontana, CAGPA:
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