Patient Service Representative Pt Aide resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-driven college graduate with years of customer service experience in healthcare environment. Strong patient relations skills and ability to resolve conflicts, and provide superior patient care. Years of work experience involving patient care and health services. Strong planning, problem solving and communication skills looking to apply it as a Pharmacy student and future Clinical Pharmacist.

Work History
Pediatric Pharmacy Technician , 02/2023 - Current
WorldWise Tutoring , , Austin, TX
  • Perform specialized duties such as hazardous drug compounding, medication history, nuclear, and Patient Assistance Program (PAP) as a pharmacy technician.
  • Refill and maintain automated dispensing system. Prepare orders, maintain inventory, and repackage bulk medications. Receive and store incoming supplies.
  • Communicate with external resources such as retail pharmacies, provider officers, and data exchanges.
  • Identify and assist with patient medication access including, benefit investigation, prior authorization, and financial assistance.
  • Assist Pharmacist in preparation of patient education materials.
  • Give immunizations in accordance with state laws.
Education Assistant, 08/2021 - 12/2022
Illinois Bone And Joint Institute , ,
  • Responsible for management of education accreditation, program development, and continuing education credits.
  • Reviewed and processed applications for Sterile IV Compounding, Joint Provider and Local Chapter Education.
  • Manages annual seminar events and coordination of activities for Alcalde and TSHP members.
Non-Sterile Compounding Pharmacy Technician , 08/2017 - 01/2019
Nurturing Wisdom Tutoring , ,
  • Responsible for following proper procedure and maintenances of compounding equipment such as mortar and pestle, capsule machine, ointment mills, and weighting scale.
  • Performed measurement such as counting/pouring/mixing/weighing/ affixing labels/taping to ointment/cream bottles, vials, and mixing of active ingredients as necessary for patients.
Lead Pharmacist Technician, 11/2009 - 07/2017
GreenPath Pharmacy , ,
  • Responsible for handling prescriptions from customers and doctors, as well as providing customer service through phone calls, drive-thru, and drop off
  • Trained new technicians to provide excellent customer service
  • Also assisted pharmacists with inventories, insurance claims, and maintaining functionality of pharmacy
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
Academic/Testing Center Coordinator, 01/2020 - 08/2021
CVS Pharmacy , , Chicago, Illinois
  • Delivered effective math and science tutoring for students in grades 6-12 ranging from algebra to advance college courses like Calculus
  • Prepped AP high school students prepare and study for their AP exams, including classes such as Physics, Chemistry, Organic Chemistry, Biology, and Calculus.
  • Provide one-on-one tutoring sessions in Test Preps (ACT, SAT), and helped prepare juniors and seniors admitted to their top colleges.
  • Trained and developed new testing team members and provided continuous mentoring.
  • Outlined unique lessons to fit individual needs in skill building and instruction on each subject
Doctor of Pharmacy, PharmD: , Expected in 05/2026
The University of Texas At Austin - Austin, TX,

P1, Class of 2026

GPA 3.88

  • Dean's List (Fall 2022)
  • Coursework: Medicinal Chemistry, Pathophysiology, Biochemistry , Physical Chemistry, Pharmaceutics, Health, Economics and Outcomes

Master of Science (MS) in Biomedical Informatics, Class of 2026

  • Gain understanding into modern U.S. health care system, electronic health records (EHRs), health care legislation, standards, health information security protocols, health data science, change management, and project management.
Bachelor of Science: Human Development and Family Sciences, Expected in 12/2013
The University of Texas At Austin - Austin, TX,

Extracurricular Activities

  • Treasurer of Vietnamese Student Association
  • Secretary of Pre-Pharmacy Association

Honors and Awards

  • Dean's List [Fall 2012, Spring 2013, Fall 2013]
  • GPA: 3.42
  • Top 10% Scholarship


Pharmacy Intern License/Registration - Texas State Board of Pharmacy

  • License Number: 43055

Pharmacy Technician License/Registration - Texas State Board of Pharmacy

  • License Number: 181605

Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)

  • Certification Number: 570107010241190

First Aid Certified

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Resume Overview

School Attended

  • The University of Texas At Austin
  • The University of Texas At Austin

Job Titles Held:

  • Pediatric Pharmacy Technician
  • Education Assistant
  • Non-Sterile Compounding Pharmacy Technician
  • Lead Pharmacist Technician
  • Academic/Testing Center Coordinator


  • Doctor of Pharmacy, PharmD
  • Bachelor of Science

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