PATIENT SERVICE REPRESENTATIVE/AMBULATORY FLOAT POOL
Obtain a challenging position with a progressive company utilizing administrative, organizational and customer service skills.
Microsoft Office Programs - Outlook, Word, Powerpoint, Excel
Various accounting systems - basic peoplesoft skills
Various HR systems - Recruiter workbench
Diversity Training Seminar
Managing Total Customer Satisfaction
Telephone Customer Service Skills
CPR/Standard First Aid training
Patient Service Representative/Ambulatory Float Pool August 2013 to CurrentUniversity of Chicago Medical Center － Chicago, IL
Assist in various practices throughout the clinic as needed, performing the following duties: Schedule follow up appointments and procedures as needed in hospital EMR (Epic) Coordinate post-appointment activities (i.e., CT scans, X-rays, US etc.) Review of all practice specific forms and insure their proper completion Review of balances and communication of payments Insurance verification Input correct Level Of Service (LOS) after each patient visit Verify Medicare eligibility upon check in.
Receive patient co-pays.
Administrative Assistant/Medical Records Clerk January 2012Linde Group － Elk Grove Village, IL
Adhere to the HIPPA Privacy Act as it relates to the confidentiality of patient information Maintain up-to-date Patient records and maintain the security of those records at all times Provide knowledgeable responses to telephone inquiries in a courteous and professional manner Updating customer and patient account information including medical permits/licenses and patient perscriptions Sort and distribute mail Order and organzie office supplies and office stock room.
Dispatcher/Administrative Assistant January 2011Buccheit Trucking-Workforce Staffing Agency － Cape Girardeau, MO
Dispatched loads for drivers throughout Midwest and Central States Processed broker or company loads for shipment Created Bill of Ladings Processed monthly billing statements Filing, Mail Processing Answer high volume phones calls on multi-line phone system.
Administrative Assistant/Recruitment Specialist January 2010Unilever-Spherion Staffing SFN Group － Sikeston, MO
Processed recruitment and Orientation for local service office Administered skill assessment to potential employees Conducted background, drug screening and Employment verification for potential employees Utilized Recruiter Workbench to Add new hires to company database Processed time sheet, setup payroll, made payroll adjustments for employees Maintained departmental activity for billing, workman's compensation/unemployment claims and recruitment/employee attendance logs Created monthly reports for projected employment needs Answer high volume phones calls for company switchboard Gloria Meadows.
Bookkeeper/ Medical Records Clerk January 2009 to January 2010Jonesboro Rehabilitation & Healthcare Center － Jonesboro, IL
Receptionist and switchboard operation Patient Registration Verification of Insurances and Pre-certifications Employee orientation and background checks Liaison for offsite benefits director Provided customer service and support to physicians and medical staff Maintained patient Medical Records and charts Process reports for delinquent accounts Collections and Cash Management Processed service calls.
Receptionist/Medical Records Clerk January 2008 to January 2009Delta Center, Inc － Cairo, IL
Receptionist for Mental and Behavioral Health facility Worked with support staff providing assistance to physician, counselors and administrative staff Maintained counselor and physician daily schedule and calendar Filed and maintained medical records and patient charts Balanced cash drawer and weekly deposits Completed intake for new and returning clients and verified eligibility of services Processed billing statements Filing of medical records and maintenance of patient charts.
National Accounts Representative January 2006 to January 2007US Food Service － Paducah, KY
Completed order processing for 231 Waffle House units Created monthly order forms for dedicated accounts Generated and mailed monthly Order Guides for contracted accounts Responded to product inquiries from customers Scheduled UPS shipments Processed reports for warehouse shortages, recalls and damaged goods Processed invoices for Accounts Payable Performed monthly QA on Order Guides for New and Existing Customers.
Education and Training
Diploma : General CurriculumDunbar Vocational High School － Chicago, ILGeneral Curriculum
Bachelors Degree : Liberal Arts CurriculumKentucky State University － Frankfort, KYLiberal Arts Curriculum