Patient Service Representative Resume Example American Health Part Of Optum

PATIENT SERVICE REPRESENTATIVE

Professional Summary

Organized Patient Service Representative with Number years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Helpful Patient Service Representative with Number years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Area of expertise and commitment to patient happiness.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Software.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Multi-talented Job Title consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Appointment Scheduling
Patient Information Verification
Patient Assistance
Insurance Knowledge
Patient Information Collection
Payment Collection
Patient Contact
Medical Records Maintenance

Scheduling
HIPAA Compliance
Medical Insurance
Appointment Setting
Patient Checkout Procedures
Spreadsheets
Billing Inquiries
Directing Callers

Work History

Patient Service Representative, 03/2018 to Current
American Health Part Of Optum – Loudonville, OH

Assisted patients in filling out check-in and payment paperwork.
Used Software to schedule appointments.
Generated monthly statements to check outstanding balances.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Reviewed and corrected claim errors to facilitate smooth processing.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Drove operational improvements which resultedin savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Switchboard Operator and Patient Registration , 05/2015 to 01/2018
Pomerane Hospital – Millersburg, OH

Visited patients' rooms to collect insurance and financial information required for registrations.
Imaged and scanned patient and registration documentation into electronic patient record via System.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Explained plans for treatment and payment options.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.

Switchboard Operator, 10/2013 to 03/2017
Knox Community Hospital – Mount Vernon, OH

Created and maintained company phone directory with current extensions and staff information.
Trained and mentored new PBX operations employees.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Announced important information and emergency notifications over PA system.
Documented messages and forwarded to correct individual.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Managed telephone switchboard of Number personnel and routed internal and external calls to provide quick connection.
Received incoming calls and paged individuals and departments over PA system.
Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
Calculated and quoted charges for services such as person-to-person and international calls.
Operated switchboard and routed incoming calls to appropriate departments.
Maintained up-to-date knowledge of emergency call procedures.
Maintained accurate records of calls placed and received.

Insurance Verification Specialist, 08/2006 to 08/2012
Genesis HealthCare – Zanesville, OH

Made contact with insurance carriers to discuss policies and individual patient benefits.
Reviewed Number patient cases per week and verified insurance coverage information.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Accurately inputted all patient and insurance information into company's computer system using Software.

Education

College Prep: 06/1995
Newark High School - Newark, OH

Resume Overview

Companies Worked For:

American Health Part Of Optum
Pomerane Hospital
Knox Community Hospital
Genesis HealthCare

School Attended

Newark High School

Job Titles Held:

Patient Service Representative
Switchboard Operator and Patient Registration
Switchboard Operator
Insurance Verification Specialist

Degrees

College Prep : 06/1995

Patient Service Representative Resume Example

Resume Score: 80%

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