Patient Service Representative Resume Example Northern Light Health

PATIENT SERVICE REPRESENTATIVE

Professional Summary

Helpful Patient Service Representative with 1 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of customer service and commitment to patient happiness. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Skills

Appointment Scheduling
Patient Assistance
Medical Insurance
Patient Information Collection
Patient Checkout Procedures

Payment Collection
Patient Information Verification
Patient Contact
Directing Callers

Work History

Patient Service Representative, 09/2020 to Current
Northern Light Health – Waterville, Maine

Used [Software] to schedule appointments.
Took copayments and compiled daily financial records.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.

Server, 08/2015 to 09/2020
Mcseagull's Restaurant – Boothbay Harbor, ME

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Greeted and maintained relationships with regular customers.
Served needs of more than 100 customers in busy daily environment.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Server/Manager, 02/1996 to 03/2020
The Ground Round – Augusta, ME

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Orchestrated positive customer experiences at all stages by overseeing every area of operations.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored staff money handling for suspicious behaviors like card skimming.
Managed food resources, memorized orders and coordinated service in 41-table restaurant.
Trained new team members on restaurant procedures, menu items and performance strategies.
Taught servers to memorize menu ingredients and provide information on preparation methods.

Medical Transcriptionist, 04/2014 to 10/2016
Inland Hospital – Waterville, ME

Accurately documented medical dictation to record patient care records.
Recorded information using word processing, dictation and transcription software and equipment.
Documented patient medical histories, vitals and test results in electronic health records system.
Edited drafts created from speech recognition software.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Maintained security and privacy of records to protect patients and providers.
Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Transcribed sensitive documents with complete confidentiality.
Independently contracted, working through and online portal.
Reviewed documentation for compliance with requirements and accuracy of information.
Demonstrated excellent skills to understand diverse accents and dialects.
Referred to variety of medical sources prevent mistakes in medical terms.
Expertly transcribed medical reports for variety of physicians in hospital setting.
Followed all HIPAA rules and regulations regarding patient confidentiality.

Education

High School Diploma: 06/1996
Maranacook Community High School - Readfield, ME

Associate of Science: Medical Transcription, 06/2010
Kaplan University - Lewiston, ME

Resume Overview

Companies Worked For:

Northern Light Health
Mcseagull's Restaurant
The Ground Round
Inland Hospital

School Attended

Maranacook Community High School
Kaplan University

Job Titles Held:

Patient Service Representative
Server
Server/Manager
Medical Transcriptionist

Degrees

High School Diploma : 06/1996
Associate of Science : Medical Transcription , 06/2010

Patient Service Representative Resume Example

Resume Score: 80%

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