I have 3 years of experience in customer service. I have excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. I am a self starter with a can do attitude. I am well-organized and highly efficient working in a multi-tasking dynamic environment.
Provide excellent customer service to all patients, guests, and family members. • Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. • Ensures all required forms are completed and other paperwork/documents are gathered and accurate. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. • Performs financial analysis of each case and informs patient of financial responsibility • Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. • Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. • Other related duties as required.
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