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Patient Service Representative Resume Example

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PATIENT SERVICE REPRESENTATIVE
Professional Summary

Dedicated dental professional skilled in technical, clerical, and patient support. Strong ability to communicate clearly and effectively with patients. Bringing several years of valuable dental office experience including

processing claims, assisting patients, and managing front desk.

Professional Experience
Patient Service Representative 05/2010 － 08/2013 Bright Now Dental Gresham, OR
  • Completed registration quickly and cordially for all new patients.
  • Posted charges, payments and adjustments.
  • Confirmed patient information, collected copays and verified insurance.
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Explanation of Treatment and financial presentation.
  • Remained up-to-date with all fee-for-service and managed care plans.
Dental Member Assistant 08/2013 － Current Kaiser Permanente Gresham, OR

Thoroughly investigated past due invoices and minimized number of unpaid accounts.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Scheduled patient appointments.Confirmed patient information, collected copays and verified insurance.
Patient Service Representative 09/2007 － 05/2009 Willamette Dental Gresham, OR
  • Accurately collected and recorded patient medical and dental histories.
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Quickly responded to staff and client inquiries regarding ADA codes.
  • Confirmed patient information, collected copays and verified insurance.
Chair Dental Assistant 05/2006 － 11/2006 Gentle Dental Vancouver, WA
  • Greeted and prepared patients for dental examinations.
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Effectively operated x-ray machines and developed x-rays.
  • Routinely completed inventory, supply orders and restocked supplies.
  • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Skill Highlights
  • Processing accounts payable and fee collection
  • Office management
  • Dental terminology knowledge
  • Database administration
  • Patient relations
  • Dental procedure knowledge
  • Quality assurance
  • Dental assisting
Education and Training
2006 Apollo College - Dental Assisting Portland, OR, United States

4.0 GPA
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Resume Overview

Companies Worked For:

  • Bright Now Dental
  • Kaiser Permanente
  • Willamette Dental
  • Gentle Dental

School Attended

  • Apollo College

Job Titles Held:

  • Patient Service Representative
  • Dental Member Assistant
  • Chair Dental Assistant

Degrees

  • 2006 Apollo College - Dental Assisting

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