Patient Service Representative Resume Example Bright Now Dental

PATIENT SERVICE REPRESENTATIVE

Professional Summary

Dedicated dental professional skilled in technical, clerical, and patient support. Strong ability to communicate clearly and effectively with patients. Bringing several years of valuable dental office experience including

processing claims, assisting patients, and managing front desk.

Professional Experience

Patient Service Representative 05/2010 － 08/2013Bright Now DentalGresham, OR

Completed registration quickly and cordially for all new patients.
Posted charges, payments and adjustments.
Confirmed patient information, collected copays and verified insurance.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Explanation of Treatment and financial presentation.
Remained up-to-date with all fee-for-service and managed care plans.

Dental Member Assistant08/2013 － CurrentKaiser PermanenteGresham, OR

Thoroughly investigated past due invoices and minimized number of unpaid accounts.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Scheduled patient appointments.Confirmed patient information, collected copays and verified insurance.

Patient Service Representative 09/2007 － 05/2009Willamette DentalGresham, OR

Accurately collected and recorded patient medical and dental histories.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Quickly responded to staff and client inquiries regarding ADA codes.
Confirmed patient information, collected copays and verified insurance.

Chair Dental Assistant05/2006 － 11/2006Gentle DentalVancouver, WA

Greeted and prepared patients for dental examinations.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Effectively operated x-ray machines and developed x-rays.
Routinely completed inventory, supply orders and restocked supplies.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.

Skill Highlights

Processing accounts payable and fee collection
Office management
Dental terminology knowledge
Database administration

Patient relations
Dental procedure knowledge
Quality assurance
Dental assisting

Education and Training

2006Apollo College - Dental AssistingPortland, OR, United States

4.0 GPA

Resume Overview

Companies Worked For:

Bright Now Dental
Kaiser Permanente
Willamette Dental
Gentle Dental

School Attended

Apollo College

Job Titles Held:

Patient Service Representative
Dental Member Assistant
Chair Dental Assistant

Degrees

2006 Apollo College - Dental Assisting

Patient Service Representative Resume Example

Resume Score: 90%

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