Knowledgeable and dedicated customer service professional with experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and energetic and results-oriented with developing relationships with clients.
Training and Mentoring
Teamwork and Collaboration
Quality improvement leadership
45 WPM typing speed
Empathy and compassion
Friendly, positive attitude
Handled issues with calm, knowledgeable and professional approach. Responded to team support questions quickly to maintain call center efficiency. Generated reports detailing matters such as call times and satisfaction. Responded to member requests for transportation, services and company information. Oversaw team of 50 agents focused on member calls. Motivated employees to increase productivity and maximize service quality with hands-on leadership style. Searched relevant directions to find contacts, business addresses and information for customers, social workers, discharge planners and employees. Attended safety training meetings to learn procedures for handling non emergency medical calls. Respond to customer inquiries with patience and positivity to establish an excellent first impression. Resolved member problems, improved operations and provided exceptional client support. Worked with members to understand needs and provide the best service. Developed team communications and information for meetings. Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving at work ready to start immediately. Maintained an excellent attendance record, consistently arriving to work on time.
Facilitated interdepartmental communication to effectively provide customer support. Provided ongoing guest service. Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction. Provided excellent customer service by responding to requests, assisting with product selection and handling ordering functions. Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas. Welcome, greet and assist customers in high traffic stores.
Helped customers complete purchases, locate items
and join reward programs to promote loyalty, satisfaction and sales numbers. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Restocked, arranged and organized merchandise in front lanes to drive product sales. Checked prices for customers and processed items sold by scanning barcodes. Operated cash register for cash, check and credit card transactions. Worked closely with managers to solve problems and handle customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledge assistance. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Assisted customers by answering questions and fulfilling requests.
Student Body Vice President -3 Years
Key Club Secretary - 2 Years
Student Body Vice President-3 Years
Key Club Secretary-2 Years
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