Patient Service Associate Resume Example Penn Medicine; Penn Neuroscience Center Outpatient Clinic

PATIENT SERVICE ASSOCIATE

Professional Summary

Seeking a clinical position that will utilize my phlebotomy skill set, amiable personality and communication and organizational skills to accurately and efficiently perform blood draws and provide administrative and laboratory support. I am looking to provide excellent patient service in a clinical environment. Certified Phlebotomist - Exceptional Technique Good communication and interpersonal skills Friendly with a pleasant manner and phone voice Strong attention to detail Call Center Experience (with scripted response) Strong work ethic Completed coursework pertaining to interpersonal communication, teaching and leadership Experience working with people with disabilities Experience working with EMR systems including Medent, EPIC, and Medview Knowledge of insurance plans (Managed Care and Commercial Insurance) and Referral requirements Fast typing speed (10,050 KPH/33.5 WPM)

Skills

Work History

Patient Service Associate, 07/2016 to Current
Penn Medicine; Penn Neuroscience Center Outpatient Clinic – Philadelphia, PA

Accurately input and verify patient information including but not limited to demographics, insurance, workers comp/MVA claims using the EPIC EMR system Schedule return and new patient appointments, neurological diagnostic testing (EEG, EMG, Lumbar Puncture Procedures, Evoked Potentials etc.), and radiology studies Coordinated radiology appointments and communicated with providers to clarify orders Recognize referral necessity based on insurance coverage and obtain referrals when required Sort faxes, incoming and outgoing mail and scan medical documents and paperwork Provide excellent patient service wherever needed.

Patient Service Associate, 08/2015 to 07/2016
KForce Staffing Agency Penn Neuroscience Center Outpatient Clinic Embedded Radiology Scheduler – Philadelphia, PA

same job description as above work experience).
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Receptionist, 03/2009 to 05/2015
Westfield Center, Genesis Eldercare – Westfield, NJ

Monitored front lobby area and kept a tidy work/ visiting environment Handled resident funds Ordered employee and guest meals Operated switchboard when handling incoming calls Sorted and organized mail Multitasked in order to accommodate each guest in a timely manner Maintained approachability as first point of contact for patient families and visitors.

Medical Receptionist, 10/2012 to 12/2014
Adult Medicine Specialists, LLC – Edison, NJ

First point of contact for established and new patients Scheduled follow ups as well as new patient preventative visits Triaged patients/took vitals and documented patient charts Performed POCT (Point of Care Testing) - Urinalysis Prepared specimens for lab pick-up Attended to Medical Record requests Effectively communicated with practice and outside physicians to address patient inquiries and provide excellent patient care Verified insurance and collected copays.

Education

Phlebotomy Certification Program Temple University - Secondary Math Education: American Institute of Medical Sciences and Education -

Resume Overview

Companies Worked For:

Penn Medicine; Penn Neuroscience Center Outpatient Clinic
KForce Staffing Agency Penn Neuroscience Center Outpatient Clinic Embedded Radiology Scheduler
Westfield Center, Genesis Eldercare
Adult Medicine Specialists, LLC

School Attended

American Institute of Medical Sciences and Education

Job Titles Held:

Patient Service Associate
Receptionist
Medical Receptionist

Degrees

Phlebotomy Certification Program Temple University - Secondary Math Education :

Patient Service Associate Resume Example

Resume Score: 70%

Resume Overview

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