LiveCareer-Resume

patient scheduling coordinator resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Hardworking professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs.

Skills
  • Detail-Oriented
  • Organization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Epic Systems
  • Time Management
  • Customer Service
  • Appointment Scheduling
  • Critical Thinking
  • Administrative Support
  • Verbal and Written Communication
  • Problem-Solving
  • Adaptable and Flexible
  • Relationship Building
  • Typing: 60wpm
  • Experience: MS Word, Excel and PowerPoint
  • Exp: KNECT and EPIC program
Education and Training
California State University - Long Beach Long Beach, CA Expected in 05/2005 Bachelor of Science : Healthcare Administration - GPA :
Experience
Vidant Health - Patient Scheduling Coordinator
Williamston, NC, 02/2021 - Current
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Filed appointment documents and organized clerical supplies.
  • Routed calls and correspondence to appropriate medical staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Evaluated medical insurance details and informed patients of uncovered fees.
  • Reviewed insurance information with patients and processed copays.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Coordinated appointments with customers and staff members according to availability.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Assisted patients with canceling and rescheduling appointments.
  • Answered phone calls and took messages for staff members.
Res-Care, Inc. - Admissions Associate
Charlotte, NC, 04/2019 - 02/2021
  • Helped complete admissions packets
  • Maintained professional, welcoming and orderly reception area to greet guests.
  • Facilitated patient admissions and processed.
  • Assisted individuals/patients and family members in filling out the admitting packets.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
  • Arranged hospital admissions for patients as required.
  • Coordinated patient paperwork and charts.
  • Ordered and maintained supply inventory for medical office.
  • Checked patient information and insurance coverage.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
University Of Utah - Patient Relations Specialist
Rexburg, ID, 04/2017 - 03/2019
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Collaborated with clinical and administrative staff to meet patient needs.
Eaton Corporation - Quality Analyst
Chandler, AZ, 12/2009 - 12/2016
  • Leveraged Six Sigma principles to identify and communicate compliance risks and quality improvement opportunities.
  • Identified quality problems and recommended solutions.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Maintained quality assurance procedure documentation.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Recommended improvements to systems and procedures for increased productivity.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Provided administrative support to further organizational objectives and patient care goals.
Languages
English :
Professional
Negotiated :
Spanish :
Professional
Negotiated :

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • California State University - Long Beach

Job Titles Held:

  • Patient Scheduling Coordinator
  • Admissions Associate
  • Patient Relations Specialist
  • Quality Analyst

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: