(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills, and leadership.

  • A+ Customer service
  • Communications
  • Problem resolution
  • Multi-Line Telephone Systems
  • Time management
  • MS Office
  • First Aid/CPR
  • Team management
  • Scheduling
Hart County High School Hartwell, GA Expected in 05/2010 High School Diploma : - GPA :
Athens Technical College Athens, GA Expected in Associate of Science : Surgical Technology - GPA :
Work History
Usa Vein Clinics - Patient Scheduling Coordinator
Hallandale Beach, FL, 04/2020 - Current
  • Answered phone calls and messages for Smith Dental Care, scheduling appointments and handling patient inquiries.
  • Managed to schedule four office Locations.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed master calendar and scheduled appointments for 8 providers based on optimal patient loads and clinician availability.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Contacted other providers to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Documented basic patient information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered constant flow of customer calls with up to 200 calls a day.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized strong communication and negotiation skills, while maintaining customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Provided A+ customer service in a fast-paced environment.
  • Organized referrals to other medical providers
  • Called in prescriptions
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Educated patients on post treatment, including how to protect dental work and boost healing.
  • Scheduled, rescheduled and handled cancelled appointments for patients; factoring in provider availability and scheduling loads.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Directed incoming calls to internal personnel and departments.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Provided clerical support to multiple company employees by copying, faxing and filing documents.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Molly Maid, Llc - House Cleaner
Houston, TX, 06/2014 - 04/2019
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided excellent house cleaning and maid services to clients.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Exceeded client expectations to garner future services.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Vestracare - CNA
Roscoe, NY, 03/2011 - 11/2012
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living.
  • ProClaired good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Freebirds - Restaurant Crew Member
Spring, TX, 08/2005 - 04/2008
  • Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
  • Greeted and maintained relationships with regular customers.

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School Attended

  • Hart County High School
  • Athens Technical College

Job Titles Held:

  • Patient Scheduling Coordinator
  • House Cleaner
  • CNA
  • Restaurant Crew Member


  • High School Diploma
  • Associate of Science

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