Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Skills
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Education
Associate of Arts: GRAPHIC DESIGN, Expected in 11/2001
Vista Adult School - Vista, CA
Vista Adult School - Vista, CA
: Business Administration, Expected in 10/2000
HAWAII JOB CORP CENTER - Waimanalo, HI,
HAWAII JOB CORP CENTER - Waimanalo, HI,
High School Diploma: , Expected in 06/1998
LEONE HIGH SCHOOL - LEONE, AMERICAN SAMOA,
LEONE HIGH SCHOOL - LEONE, AMERICAN SAMOA,
Work History
Patient Scheduling Coordinator, 04/2020 - 09/2021
Usa Vein Clinics – Suffern, NY,
Usa Vein Clinics – Suffern, NY,
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Distributed daily specials to staff.
- Checked patients in and out and collected payments.
- Scheduled lab tests and collected results.
- Reviewed new patient paperwork before scheduling appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed financial documentations such as expense reports and invoices.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized patient files and streamlined operations to improve efficiency.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Direct Support Professional, 06/2018 - 03/2020
State Of Montana – Hardin, MT,
State Of Montana – Hardin, MT,
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Developed rapport to create safe and trusting environment for care.
- Maintained entire family's schedule and organized events.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Scheduled daily and weekly care hours for client caseload.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Liaised with key accounts to deliver targeted administrative household support.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Handled incoming information requests for several busy executives.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Assisted with daily living activities, running errands and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Identified needs and coordinated plans for travel and out-of-town functions.
Customer Service Associate, 01/2018 - 05/2018
3 Day Blinds – Olathe, KS,
3 Day Blinds – Olathe, KS,
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered basic technical support for clients on wide range of company products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Patient Scheduling Coordinator, 02/2012 - 12/2017
Usa Vein Clinics – Tinton Falls, NJ,
Usa Vein Clinics – Tinton Falls, NJ,
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Distributed daily specials to staff.
- Checked patients in and out and collected payments.
- Scheduled lab tests and collected results.
- Reviewed new patient paperwork before scheduling appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed financial documentations such as expense reports and invoices.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized patient files and streamlined operations to improve efficiency.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Bookkeeping Clerk, 09/2009 - 02/2012
Winco Foods – Bakersfield, CA,
Winco Foods – Bakersfield, CA,
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Used accounting software to prepare weekly and monthly financial reports.
- Reported financial data and updated financial records in ledgers and journals.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Transferred data and documents for smooth system migrations and software updates.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Reviewed general ledger entries and assessed accuracy.
- Assisted management with finalization of annual expense plans.
- Completed financial reports to inform managers and stakeholders.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Communicated with suppliers to reconcile invoice payments.
Certified Nursing Assistant, 12/2001 - 07/2009
Aya – Fresno, CA,
Aya – Fresno, CA,
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation .
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Resume Overview
School Attended
- Vista Adult School
- HAWAII JOB CORP CENTER
- LEONE HIGH SCHOOL
Job Titles Held:
- Patient Scheduling Coordinator
- Direct Support Professional
- Customer Service Associate
- Patient Scheduling Coordinator
- Bookkeeping Clerk
- Certified Nursing Assistant
Degrees
- Associate of Arts
- High School Diploma
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