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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Adaptable
  • High level of autonomy
  • Problem Solving Skills
  • Computer proficiency
  • Written Communication
  • Reading comprehension
  • Leadership
  • Good listening skills
  • Microsoft Office
  • Data management
  • Patient services
Work History
Patient Safety Attendant, 12/2020 to 06/2021
Mission Health System, IncFranklin, NC,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Completed necessary reports and documentation on time and to specifications.
  • Provided family members with general health education and tips for patient care.
  • Maintained supervision with assigned patients at all times, including while family and/or visitors are in the room. Accompanied patient(s) and ensured patient safety during transportation, testing, and procedures occurring away from the patient's normal environment.
  • Established a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Performed room assessment regularly and after any visitations.
  • Monitored patient physical and emotional condition. Reported any changes in status promptly while continuing to monitor the patient.
  • Intervened as needed to prevent patient from harming self or others. Requested immediate assistance for escalating incidents.
  • Performed inventory and replenished non-medicinal patient rooms with supplies as needed.
  • Prepared patient observation reports and distributed them to the assigned Registered Nurse and Patient Safety Attendant at the close of each shift.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Deli Clerk, 10/2014 to 01/2020
Albertsons CompaniesNashua, NH,
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Learned other teammates' work tasks to train as backup.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Created appealing food arrangements for party trays and specialized orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Observed customer purchases in line and differentiated between standard portions.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Maintains Publix’s high standards for freshness and sanitation by promptly and adequately performing inventory on all products. Inspected the quantity, quality and condition of these products on a daily basis. Complied fully with the company’s Safety Policies and Procedures.
  • Provided premier customer service, including greeting customers and answering questions to provide customers with information needed to make product-related decisions.
  • Received and fulfilled customer orders, which included orders for events and other special requests.
  • Prepared bakery and deli items, unpacked deli products, and transferred stock to the designated storage areas.
  • Verified grocery receiving to ensure that all items listed on vendor invoices were delivered.
  • Facilitated the marketing of new promotional products, display set-up, and formed marketing techniques to increase sales.
  • Operated cash registers, tools and equipment needed to fulfill sales and orders.
Shift Manager, 03/2011 to 04/2014
University Of Wisconsin MadisonRhinelander, WI,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Operated the assigned store in accordance with established performance, profits and operating standards as set out in the operation manuals.
  • Executed all required systems daily to ensure a clean, organized restaurant, prepared to deliver quality food and Encore service. Maintained good working knowledge of all equipment and assisted in preventive maintenance of a unit.
  • Utilized all management tools to maintain organized, accurate and current records providing the historical data to plan for increased sales and profits.
  • Increased sales by providing outstanding product and service. Aided in the timely execution of all promotions and marketing plans.
  • Completed staffing schedules according to protocol.
  • Assisted in providing new and existing Team Members with the appropriate training.
  • Supervised and motivated Team Members to achieve their highest possible level of performance. Maintained high standards of service throughout the operational day by demonstrating leadership by example.
  • Provided leadership by prompting excitement, enthusiasm, encouragement, a positive mental attitude and commitment toward Company objectives. Created an Encore Environment.
  • Communicated openly and honestly with subordinates, superiors and all others about plans, progress and problems.
  • Oversaw cash and safe operations, including sales return procedures.
  • Generated daily sales reports for each register to provide to General Manager. Produced additional nightly financial reports to distribute to the District Manager.
  • Perform additional duties, as directed by the General Manager or Assistant Manager.
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
Restaurant Hostess, 04/2010 to 12/2010
Omni HotelsBoston, MA,
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Answered customer questions about hours, seating and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered incoming calls to the restaurant and provided exceptional customer service.
  • Demonstrated outstanding organizational skills by managing the flow of guests into the dining and bar areas of the restaurant and by providing accurate wait times to incoming guests.
  • Monitored the dining area to assist staff with guests' needs throughout the dining experience to ensure they receive high quality service. Relayed any guest orders and ensured order completeness.
  • Contributed to team effort by accomplishing performance-driven results.
  • Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies.
  • Executed Accounts Receivable functions by issuing dining charges by verifying orders; calculating taxes; totaling bills for external orders.
  • Processed payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for all orders.
  • Reconciled cash drawer by verifying cash transactions; recording checks and credit card charges for all sales.
  • Perform inventory and order supplies.
Education
High School Diploma: , Expected in
Gainesville High School - Gainesville, FL
GPA:
  • Received [National Honor Society Scholarship]

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Resume Overview

School Attended

  • Gainesville High School

Job Titles Held:

  • Patient Safety Attendant
  • Deli Clerk
  • Shift Manager
  • Restaurant Hostess

Degrees

  • High School Diploma

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