patient representative resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Administrative Assistant with focus on Costumer Service and Office management with depth understanding of medical Standards.

  • Multi-line phone operations
  • Charting and clinical documentation
  • Prioritizing patients
  • Patient scheduling
  • Technologically savvy
  • Fluent in Spanish
  • Friendly, positive attitude
  • Work ethic
  • Customer service
  • Problem resolution
  • Collaboration
  • Relationship building
  • Bilingual in Spanish and English
  • Microsoft Office, Access, Excel, Outlook, Powerpoint, Word.
10/2022 to Current Patient Representative Rochester General Health System | Norfolk, NY,
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Supervised patient flow by checking in patients immediately upon arrival.
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
  • Informed patients of delays and approximate wait times upon arrival for appointments.
  • Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
  • Function as back up for PBX Operator.
  • Obtains Vital Information from Patient, includes but not limited : Patient primary care physician, Reason for visit, Insurance verification, verify demographic form os complete , Method of payment , Last hospital visit or consulting Physician with paperwork, Introduction and Instruction on Patient Portal.
  • Collect and record Patient payments for services rendered, balance receipts daily.
  • Complete and process varios forms and records.
  • Scan and Index Patient Demographics and other Patient information.
  • Operate variety of office equipment including computer, scanner, printer, copier, calculator, fax machine, telephone, and electronic signature pad.
  • Knowledge and implementation of community-based, patient-centered medical home (PCMH) process with appropriate coordination of care .
01/2022 to Current Medical Receptionist Emerson Hospital | Waltham, MA,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Compiled physical and digital documents, charts and reports.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
05/2008 to 08/2012 Medical/Administrative Assistant Expedia | Washington, MA,
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Checking In patients at the front desk .
  • Answering phone calls.
  • Interviewing patients for case histories in advance of appointments.
  • Compiling medical records and charts
  • Process insurance payments.
  • Operating computer software and office equipment.
  • Transferring Laboratory results to the proper clinician.
  • Make weekly deposits at the bank from collected payments.
  • Billing Patients for pending balance and manage delinquent accounts.
  • Post payments from patients on their accounts.
  • Assist with manager duties when needed.
  • Called in medication for patients at their corresponded pharmacies.
08/2007 to 05/2008 Credit Collector Don Roberto Jewelers | City, STATE,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Provide the highest level of service while maintaining customer accounts up to date.
  • Collect delinquent accounts as needed in a professional manner.
  • Locate customers with delinquent accounts by verbal and written communication.
  • Achieve or exceed company set standards related to corresponding credit accounts.
  • Processed credit applications and account payment transactions.
  • Reviewed accounts to determine payment plan compliance.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Education and Training
Expected in 06/2004 to to Bachelor of Arts | Business Administration And Management Universidad Autonoma De Baja California, Mexicali, B.C; Mexico, GPA:

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Resume Overview

School Attended

  • Universidad Autonoma De Baja California

Job Titles Held:

  • Patient Representative
  • Medical Receptionist
  • Medical/Administrative Assistant
  • Credit Collector


  • Bachelor of Arts

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