Patient Representative Resume Example
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PATIENT REPRESENTATIVE
Professional Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking person with expertise in managing the check-in process and patient flow within the office.
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Enthusiastic and always eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily tasks and always looking to learn, grow and excel in my current role.
Skills
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Work History
09/2017 to 06/2020Patient RepresentativeMethodist Health System | Midlothian , TX
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Informed patients of excessive wait times and offered to reschedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Next Gen to schedule appointments.
- Handled 80+ calls per day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Scheduled 3000+ appointments using computerized calendars in NextGen.
09/2015 to 09/2017Medical ReceptionistAspirus | Prentice , WI
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing FDA cleaning guidelines.
- Completed clerical duties and tasks for clinic administration.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
12/2006 to 10/2009Correctional OfficerCity Of Johnson City | Johnson City , TN
- Searched building and grounds, living quarters and work areas for contraband.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Maintained custody and control of 200+ inmates housed in minimum security unit.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
- Created and maintained arrest files on all inmates processed through jail.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and accounted for personal possessions and determined inmate work assignments.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed behavior of residents individually and in groups.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Completed intake paperwork, fingerprints and searches.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Education
06/2001High School DiplomaNorth Brunswick High School, City, State
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Resume Overview
School Attended
- North Brunswick High School
Job Titles Held:
- Patient Representative
- Medical Receptionist
- Correctional Officer
Degrees
- 06/2001 High School Diploma
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