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Patient Representative Resume Example

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PATIENT REPRESENTATIVE
Summary

Hardworking Patient Representative offering 7 years of experience and looking for new long-term position with room for career development. Highly organized, proactive, puntual with team mentality oriented and multitasking abilities. Successful at providing expertise in complicated patients, managing complaints and achieving care objectives.

Skills
  • Patient service and assistance
  • Medical terminology
  • Patient data confidentiality
  • Proficient in Nextgen, EHR and Experior
  • Registration services
  • Appointment confirmation
  • Problem resolution
  • Planning and coordination
  • Organization
  • Team management
  • Customer service
  • MS Office
  • Business operations
  • Team building
  • Bilingual Spanish/ English
Experience
Patient Representative, 06/2013 － CurrentWilmington Health － Wilmington, NC
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
  • Scheduled appointments and sent out appointment reminders to all patients for upcoming office visits.
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Supervised the flow of patients and made sure each person was checked in and attended to quickly.
  • Informed patients of delays and approximate wait times upon arrival for appointments.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Scheduled patient appointment and procedures with [Nextgen].
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Leveraged [Nextgen and EHR] to input and compile data gathered from various sources.
Dental Office Receptionist, 05/2007 － 09/2009Boulevard Dental Clinic/ Dr. Ricardo Gaitan DDS － Fairfax, VA
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Leveraged Dentrix to input and compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
Dental Assistant, 04/2005 － 05/2007Dr. Ricardo Gaitan DDS － Sterling, VA
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, bridges and inlay
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Scheduled cleanings and dental appointments for patients using software Dentrix
Dental Assistant, 03/2004 － 08/2005Dr. Antonio Pinero DDS and Dr. Lida Vargas － Fairfax, VA
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, root canals and assists dental surgeries
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, flossing methods, and brushing.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients.
Education and Training
Northern Virginia Community College － Annandale, VAEnglish As A Second Language
Adult And Community Education － Fairfax, VACertified Dental Radiation Safety
Washington DC Convention Center － Washington, DCInvisalign Certification
Cross County Education Insurance Coding And Billing
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Resume Overview

Companies Worked For:

  • Wilmington Health
  • Boulevard Dental Clinic/ Dr. Ricardo Gaitan DDS
  • Dr. Ricardo Gaitan DDS
  • Dr. Antonio Pinero DDS and Dr. Lida Vargas

School Attended

  • Northern Virginia Community College
  • Adult And Community Education
  • Washington DC Convention Center
  • Cross County Education

Job Titles Held:

  • Patient Representative
  • Dental Office Receptionist
  • Dental Assistant

Degrees

  • English As A Second Language
    Certified Dental Radiation Safety
    Invisalign Certification
    Insurance Coding And Billing

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